Technical Support Analyst jobs in Saint Petersburg, FL

Recently Added Technical Support Analyst jobs

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Technical Support Engineer II
  • Plasma-Therm
  • St. Petersburg, FL FULL_TIME

  • SUMMARY:

    Plasma-Therm Technical Support Engineers support company clients in the implementation, management, and troubleshooting of all hardware and software-based issues and requests. A Technical Support Engineer must possess good judgment skills, display a strong sense of urgency when handling customer interactions and have a passion for customer satisfaction.  This position is best suited for candidates that thrive in a fast-paced, performance-driven environment and are focused on seeing customer issues through to completion. 

     DUTIES AND RESPONSIBILITIES:

    ·         Consistently achieves results in responding to Customer and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues. Provides technical assistance in any manner as required

    ·         Excellent organizational, written and oral communication skills - must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets, as well as be able to compose knowledge base articles and other technical instructions

    ·         Responds to requests – answers questions, analyzes and troubleshoot customer problems, and provides training over the phone, internet or at customer’s site, as needed

    ·         Evaluates, troubleshoots, and follows-up on customer issues as well as replicate and document for further escalation

    ·         Demonstrates leadership and teamwork throughout all job responsibilities

    ·         Maintains accurate records and issues complete and timely reports as required

    ·         Evaluates, maintains, and organizes technical documentation for product lines

    ·         Maintains complete and detailed knowledge of products and applications

    ·         Technical Writing: Creates and maintains documentation to help others learn and execute technical projects

    ·         Helps clients resolve integration issues requiring in depth expertise of mechanical and software design

    ·         Responds successfully to complicated & complex Customer requests for modifications, upgrades and repairs

    ·         Acts as customer liaison regarding customer implementation of products. Provides pro-active customer service and problem resolution

    ·         Utilizes phone, email, remote connections and on-site as required, to investigate customer issues

    ·         Provides afterhours emergency service to customers during assigned periods as required

    ·         Assists in customer service department by performing field service engineering duties as needed

    ·         Performs other duties as assigned 

    ·         It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC

     SUPERVISORY RESPONSIBILITIES: 

    None


    QUALIFICATIONS:

    ·         Associates Degree in a related technical discipline required; Bachelor’s Degree in a related technical field preferred

    ·         Minimum five years of directly related experience with plasma processing equipment, or equivalent combination of education and experience

    ·         Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and valid passport with no restrictions

     SKILLS AND ABILITIES:

    ·         Ability to communicate effectively interdepartmentally and externally with customers and vendors, and respond to common inquires, complaints, and requests

    ·         Ability to read and interpret technical journals and reports

    ·         Intermittent level background in computers, networks, and applications

    ·         Good organization, prioritizing, and multitasking skills

    ·         Ability to define problems, collect data, establish facts, and draw valid conclusions

    ·         Ability to travel (up to 50%) to support customers and Plasma-Therm technical personnel as required

    ·         Must demonstrate effective technical training and presentation skills


    WORK ENVIRONMENT AND PHYSICAL DEMANDS:

    ·         The normal work environment is typical of a business office, manufacturing operation with laboratory and clean room facilities. Work is performed at the corporate office and individual customer sites

    ·         The incumbent is routinely required to sit, stand, walk, stoop, kneel, touch, see, and hear, and may be required to lift or move up to 50 pounds; over 50 pounds with assistance

    ·         While performing the regular duties of the position, the incumbent is regularly exposed to moving mechanical parts, risk of electrical shock, and possible exposure to toxic or caustic chemicals.  The incumbent must be able to wear safety equipment and follow safety instructions. 

    Plasma-Therm is an equal employment opportunity employer, in accordance with applicable federal and state laws for qualified employees and applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, gender identity, marital status, genetic information, protected veteran, or disability status. When requested and necessary, we provide reasonable accommodations for qualified individuals with disabilities.
  • 3 Days Ago
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TCHSALSP - Technical Sales Support
  • JobRapido
  • pinellas park, FL FULL_TIME
  • OverviewThe support position is a support role on the America’s support team for ProtectionPro, a unit of Madico.The support agent role is responsible for implementing the support workflow and impleme...
  • 2 Months Ago
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Senior Technical Engineer - Technical Support (AWS Required)
  • Pole Star Defense
  • Saint Petersburg, FL FULL_TIME
  • (Pole Star has a flexible hybrid working policy, this role would suit someone commutable to St Pete FL and able to come and spend time with the team) About Us: Pole Star Defense is a leading provider ...
  • 1 Month Ago
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Clinical Application Support Analyst
  • BayCare
  • Saint Petersburg, FL FULL_TIME
  • At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatie...
  • 26 Days Ago
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Asset Support Analyst
  • City of St. Petersburg
  • Saint Petersburg, FL FULL_TIME
  • This is professional, technical, and analytical work in support of a designated Division within the Stormwater, Pavement, and Traffic Operations Department. Duties involve administrative support, data...
  • 1 Month Ago
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Hybrid Technical Support Representative (M-F)
  • Change State for Harte Hanks
  • Saint Petersburg, FL FULL_TIME
  • We are excited to welcome you to our Hybrid Tech Support Representative in-person hiring event! We're building a dynamic team to support the season's most exciting streaming event! Here's what to know...
  • 3 Days Ago
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0 Technical Support Analyst jobs found in Saint Petersburg, FL area

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Voice Analyst
  • Eteam
  • Saint Petersburg, FL
  • Responsibilities: Review, analyze, and maintain the organization's telecommunications system. Provide technical support ...
  • 4/19/2024 12:00:00 AM
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Help Desk Analyst
  • Insight Global
  • Tampa, FL
  • Shift times: Wednesday- Thursday 1:00 PM to 11:30 PM, Friday 1:00 PM to 9:30 PM, and Saturday 7:00 AM to 7:30 PM. Must-h...
  • 4/18/2024 12:00:00 AM
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Sr. HR Workday Project Manager Business Analyst (Remote)
  • Raymond James
  • Saint Petersburg, FL
  • Job Summary: As a PM/BA (Project Manager/Business Analyst) in the HR Transformation team, you will work with your stakeh...
  • 4/18/2024 12:00:00 AM
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Desktop Support Specialist (No Corp 2 Corp)
  • E.bit Consulting
  • Saint Petersburg, FL
  • POSITION SUMMARY The Desktop Support Specialist works under the direction of the Manager of Network Services and with th...
  • 4/18/2024 12:00:00 AM
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Helpdesk Technician
  • Ladgov Corporation
  • Tampa, FL
  • Job tittle : Helpdesk Technician Location : Tampa , FL Travel :N/A Duties : Provide corrective action and diagnose probl...
  • 4/17/2024 12:00:00 AM
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Full Stack .NET Developer
  • Vaco
  • Tarpon Springs, FL
  • We are currently seeking a dynamic individual to join our team as a Lead Software Developer. While the role will eventua...
  • 4/16/2024 12:00:00 AM
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Azure Cloud, Server and Storage Engineer
  • Verifone
  • Clearwater, FL
  • **Information Technology** **Azure Cloud, Server and Storage Engineer** Clearwater **Why Verifone** For more than 30 yea...
  • 4/16/2024 12:00:00 AM
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In-Transit Visibility Assessments Analyst
  • Leidos
  • Tampa, FL
  • Description Leidos is actively hiring for an In-Transit Visibility (ITV) Subject Matter Expert to join our team in Tampa...
  • 4/4/2024 12:00:00 AM
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About Saint Petersburg, Florida

St. Petersburg is a city in Pinellas County, Florida, United States. As of the 2015 census estimate, the population was 257,083, making it the fifth-most populous city in Florida and the largest in the state that is not a county seat (the city of Clearwater is the seat of Pinellas County). St. Petersburg is the second-largest city in the Tampa Bay Area, after Tampa. Together with Clearwater, these cities comprise the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area, the second-largest in Florida with a population of around 2.8 million. St. Petersburg is located on the Pinellas pen...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,185 to $43,500
Saint Petersburg, Florida area prices
were up 1.1% from a year ago
View detail

What does a Technical Support Analyst do?

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023