Technical Support Analyst jobs in Stockton, CA

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Technical Support Analyst (TSA)
  • The Spanos Corporation
  • Stockton, CA FULL_TIME
  • Description

    Classification: Non-Exempt

    Department: IT – Help/Service Desk


    Summary

    The Help Desk Technical Support Analyst (TSA) optimizes IT services, including networking, IT security, email, telephony, storage, and disaster recovery. Providing advanced technical support for desktop/laptop, server, and networking issues. Ensuring all IT services are proactively maintained and upgraded, including anti-virus, backups, imaging, and patching. The TSA provides subject matter expertise for both hardware and software as well as supporting the users with any problems they have with software or hardware. The TSA will work with users over the phone, online or in person providing technical support and educating end users when they are setting up or experiencing trouble with software or hardware.

    Requirements

    Core Values & Competencies

    • Customer/Client/Employee Focused & Detail Orientated

    • Team Player able to communicate, share knowledge, experience, mentor and assist others.

    • Willingness to learn and looking for opportunities to expand and improve their technical knowledge while also staying current on technical developments. 

    • Results Driven and able to make recommendations about how to further support the company and users to do their jobs better.


    Responsibilities - Reasonable accommodation may be made to enable individuals with disabilities to perform these essential responsibilities.

    • Assess and monitor company and user needs and IT department requirements.

    • Evaluate, prioritize, answer and/or hand off incoming Service desk requests (ie. Help Desk tickets) for assistance received by phone, email, voicemail, or in-person.

                  •    Responsible for the follow-up on ALL open/active tickets, and making sure that the problem is permanently resolved in a timely manner.

    • Use all available resources to solve tickets assigned to self.

                  •    Problem-solve and document solutions to address user issues with software, hardware, and servers.

                  •    If an incident must be escalated to an outside source, then the TSA should, when possible, suggest a workaround for the user in the interim. 

    • Install/configure and deploy software and/or hardware per department and/or user's request. Confirming or obtaining Manager's approval when required.

    • Implementation of new technologies to ensure the company and users operate effectively and reliably.

                   •    Collaborate within IT department to implement new network and system tools to improve productivity and service. 

    • Responsible for overseeing and monitoring of existing systems to ensure operational and design integrity. Perform general maintenance and updating of technical equipment and supported software.

    • Responsible for routine testing of installed software for failures and other issues.

    • Collaborate and inform Management on all projects. Work with IT department to regularly review reports on project status, research, tech tool issues etc.


    Supervisory Responsibility - None


    Work Environment - This job operates in a professional office environment. This position routinely uses computers and phones, and occasionally photocopiers, filing cabinets and fax machines.


    Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is largely spent in a sedentary role; and regularly required to talk, hear and see. The employee is required to sit, stand, walk; use hands to finger, and reach with hands and arms. This would require the ability occasionally to lift equipment, stoop, bend, kneel and stand as necessary. Occasionally lifting up to 40 pounds.  Specific vision abilities are required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  Other tasks would include some driving with mileage reimbursement. 


    Position Type and Hours - This is a full-time onsite position with regular business hours (Monday-Friday 8am to 5pm with 1 hour for lunch. Some hours may be required for time-sensitive projects or projects that need to be done during nonbusiness hours, such as weekends or evenings as needed.


    Travel - Travel may be expected for this position.


    Preferred Education, Experience, and Qualifications

    • Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent vocational/technical training.

    • Two years of experience in technical support.

    • Valid vehicle driver’s license and proof of vehicle insurance

    • Strong knowledge of:

          •   Systems and networking software, hardware, and networking protocols.

                   •   All types of electronic devices.

             •   Windows 10 and 11, Microsoft 365 and the included applications.

                   •  Internet browsers; Edge, Firefox and Chrome.

    • Good knowledge of:

                   •   Telecommunications technology (cellphones and VIOP, Apple iOS).

                   •   VMware, Network and domain configurations and AD management.


    Additional Eligibility Qualifications - None required for this position.


    Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • 1 Month Ago

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Technical Support Specialist
  • San Joaquin County Office of Education
  • Stockton, CA FULL_TIME
  • Job SummaryUnder the general direction of the Technology Manager, performs a variety of tasks including operation and installation of Chromebook, Macintosh and Windows operating systems and mobile com...
  • 9 Days Ago

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Internet Service Provider: Technical Support
  • Volcano Communications Group
  • Pine Grove, CA FULL_TIME
  • Join a company that has great benefits and the friendliest staff! Build your career here...check back with us often for awesome employment opportunities! Please fill out an Employment Application, pri...
  • 24 Days Ago

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Child Support Compliance Analyst
  • San Joaquin County
  • Stockton, CA FULL_TIME
  • Approximate Salary $5,240.93 - $6,370.39/month Opening Date 11/20/2023 08:00:00 AM Closing Date 12/1/2023 11:59:00 PM Employment Type Full-Time Analyst Mayra Nunez Tentative Exam Date TBA Introduction...
  • 7 Days Ago

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Network Support Analyst
  • Adventist Health
  • Lodi, CA FULL_TIME
  • Adventist Health is ranked #10 in Becker's list of the largest nonprofit hospital systems in the U.S. We are the largest company headquartered and sixth largest employer in Roseville, California. Our ...
  • 1 Month Ago

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Family Support Counselor
  • Victor Community Support Services
  • Stockton, CA FULL_TIME
  • Job Summary: Under the direct supervision of the assigned Supervisor, the Family Support Counselor has responsibility for providing support services to individuals and families as identified in the de...
  • 6 Days Ago

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0 Technical Support Analyst jobs found in Stockton, CA area

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Medicaid Business Analyst - Remote - CA Residents Only
  • Careerbuilder
  • Rancho Cordova, CA
  • Medicaid Consulting Business Analyst - Remote - CA Residents Only page is loaded Medicaid Consulting Business Analyst - ...
  • 3/29/2024 12:00:00 AM

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Business Systems Analyst (OTM - Oracle Transportation Management)
  • Ssgnetwork
  • Modesto, CA
  • Location Modesto, CA No Remote **Exciting opportunity to work with a continuously growing company that is well-respected...
  • 3/29/2024 12:00:00 AM

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Project Manager / Business Analyst
  • Trident Consulting
  • Sacramento, CA
  • Trident Consulting is looking for a Project Manager / Business Analyst for one of our clients Role: Project Manager / Bu...
  • 3/29/2024 12:00:00 AM

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Business Systems Analyst (OTM - Oracle Transportation Management)
  • Fowlerplacement
  • Modesto, CA
  • Location Modesto, CA No Remote **Exciting opportunity to work with a continuously growing company that is well-respected...
  • 3/28/2024 12:00:00 AM

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Information Technology Support Analyst
  • Pinnacle Group Inc.
  • Sacramento, CA
  • Major Position Responsibilities Initial point of contact for all technical inquiries and requests for service. Resolves ...
  • 3/28/2024 12:00:00 AM

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LiDAR Analyst
  • Bayside Solutions
  • Sacramento, CA
  • LiDAR Analyst Direct Hire Fulltime Role Salary Range: $70,000 - $90,000 per year Location: Sacramento, CA - Onsite Role ...
  • 3/27/2024 12:00:00 AM

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Senior Analyst- Model Validation (US REMOTE)
  • Ally
  • Sacramento, CA
  • **General information** **Ref #** 17030 **Remote?** Yes **Ally and Your Career** * Ally Financial only succeeds when its...
  • 3/26/2024 12:00:00 AM

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Computer Client Support Analyst, Asc
  • INTELLISWIFT INC
  • Sacramento, CA
  • Job ID: 23-04971 Job Title: Computer Client Support Analyst, Asc Location: Sacramento, CA Duration: 12 Months Pay Range:...
  • 3/26/2024 12:00:00 AM

Stockton is the county seat of San Joaquin County in the Central Valley of the U.S. state of California. Stockton was founded by Captain Charles Maria Weber in 1849 after he acquired Rancho Campo de los Franceses. The city is named after Robert F. Stockton, and it was the first community in California to have a name not of Spanish or Native American origin. The city is located on the San Joaquin River in the northern San Joaquin Valley and had an estimated population of 320,554 by the California Department of Finance for 2017. Stockton is the 13th largest city in California and the 63rd larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$38,421 to $48,888
Stockton, California area prices
were up 2.5% from a year ago

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