Technical Support Manager jobs in Appleton, WI
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technician - HelpDesk and Computer Support
- Fox Valley Technical College
-
Appleton, WI
FULL_TIME
-
Technician - HelpDesk and Computer Support
Fox Valley Technical College
Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hourly Rate
$25.76
Hours Per Week
40
Job Description Summary
This position provides first and second-level technology support for all incoming college requests from students, staff, and community members worldwide who access college resources. Technicians use comprehensive troubleshooting skills as well as superior technical knowledge to provide solutions for our customers. Technicians provide hands-on technical support to diagnose, deploy and maintain the college's personal technology hardware, desktop applications, and emerging technologies.
Job Description
ESSENTIAL JOB FUNCTIONS
- Assist, log, and resolve requests from internal and external customers via phone, email, instant message, and work tickets on account access and security, escalating to other IT personnel as necessary
- Assist, log, and resolve requests from internal and external customers via phone, email, instant message, and work tickets on the use of software applications and technical concepts, escalating to other IT personnel as necessary.
- Troubleshoot end-user desktop issues related to Windows clients, macOS clients, Virtual desktops, mobile devices, Microsoft Office, web browsers VPN remote access, proprietary desktop applications, and other emerging technologies.
- Deploy, configure, test, maintain, and troubleshoot end-user Windows, macOS, and mobile devices at the college.
- Analyze, troubleshoot, and resolve hardware and software issues at the desktop and network level.
- Gather requirements for desktop applications, work with customers on software needs, and install the software manually as needed.
- Assist, coordinate, and implement additional support team projects and deployments (including, but not limited to: SCCM, Citrix, Cisco products, and other third-party software installs and upgrades).
- Configure and troubleshoot server print queues, print management software, and escalate printer issues as needed.
- Create documentation for distribution to internal and external customers.
- Provide cross-training and documentation to desktop support team members.
- Provide level 1 and 2 Office 365 support for mailbox triage, maintenance, and access.
- Maintain shared data stores and related data inventory needs. Perform data restoration as requested.
SECONDARY JOB FUNCTIONS
- Provide backup and additional support for the Windows & Active Directory Administrators.
- Provide backup and assistance for Media Support Team.
- Provide staff and public use phone installation and support (Oshkosh Campus Only)
- Provide Audio/Visual Support and Business Technology Support in a backup role as needed (Oshkosh Campus only).
QUALIFICATIONS, TRAINING, AND EXPERIENCE
- Associate Degree in Computer Information Systems or related field, AND
- Three years of recent, related work experience.
- CompTIA A or Microsoft Certification or willingness to obtain, AND
- Demonstrated experience applying Windows configuration and security techniques, AND
- Experience configuring and using Active Directory Group Policy Objects, AND
- Experience using tools such as Microsoft System Center Configuration Manager or other application packaging technology, AND
- Working knowledge of network switches and network protocols such as TCP/IP, DNS, DHCP, AND
- Experience using Windows scripting technology such as Windows command line and PowerShell, AND
- Advanced knowledge of Microsoft Office products, OR
- An equivalent combination of related education, training, and experience.
- Must hold a valid driver's license.
- Experience configuring mobile devices preferred,
- Experience in the use and hardware support of macOS preferred.
- Experience adding, removing, and configuring print queues on a Windows server preferred.
- Subject to FVTC Motor Vehicle Records Check.
ESSENTIAL APTITUDES, SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS
- Demonstrate ethical conduct in all aspects of the work environment.
- Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
- Avid interest in technology and expanding knowledge base to stay on top of industry technology trends.
- Ability to explain and document procedures verbally and in writing.
- Ability to identify needed action without continual direction.
- Excellent organizational skills and ability to work under pressure.
- Neatness in work and appearance.
- Demonstrate a positive attitude, maturity, initiative, and integrity with a professional image contributing to the success of the college.
- Ability to work with diverse student, staff, and community populations.
- Work effectively in a team environment.
- Ability to maintain confidentiality and professionalism.
- Dependable, punctual, and committed to following through on tasks.
- Flexibility in the work schedule is required.
-
Ability to lift 50 pounds
Additional Information
Starting pay: $25.76 per hour.
Note: Internal applicants' wages will be based on the applicable compensation structure.
FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class.
To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Technician-HelpDesk-and-Computer-Support_JR2023-506
Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.
jeid-7532cd2a0a74bc428e645e0807169e56 - 1 Month Ago
Support Specialist - General Studies Division
- Fox Valley Technical College
-
Appleton, WI
FULL_TIME
- Support Specialist - General Studies Division Fox Valley Technical College Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hourly Rate $22.29 Hours Per Week 40 Job Description Su...
- 1 Month Ago
Support Specialist - Adult Basic Education & Alternative Education
- Fox Valley Technical College
-
Appleton, WI
FULL_TIME
- Support Specialist - Adult Basic Education & Alternative Education Fox Valley Technical College Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hourly Rate $22.29 Hours Per Week ...
- 22 Days Ago
Facilities Manager
- Lakeshore Technical College
-
Cleveland, WI
FULL_TIME
- LAKESHORE'S MISSION:Transform individuals to strengthen our communities through innovative and accessible learning.Full-time Benefits Include:Competitive health, dental, vision insuranceUp to $3,000 i...
- 8 Days Ago
Scholars for Success Manager
- Fox Valley Technical College
-
Appleton, WI
FULL_TIME
- Scholars for Success Manager Fox Valley Technical College Job Category Regular Management FVTC Worksite Appleton Main Campus Hours Per Week 40 Fox Valley Technical College celebrates diversity, suppor...
- 23 Days Ago
Technical Support - Drives
- Sure Controls
-
Greenville, WI
FULL_TIME
- We are growing and expanding into a second facility! We are looking to add a Technical Support - Drives to our team. The Technical support representatives are problem solvers for our customers. This i...
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0 Technical Support Manager jobs found in Appleton, WI area
Senior Service Delivery Manager
- Hcltech
-
Appleton, WI
- Job Title : Service Delivery Manager Location : Appleton, Wisconsin Job Type : Fulltime permanent Job Purpose: Service D...
- 4/18/2024 12:00:00 AM
Desktop Support
- Beacon Hill Staffing Group
-
Appleton, WI
- Desktop Support 3+ month contract onsite Qualifications/Experience Set up equipment and install new and upgraded hardwar...
- 4/18/2024 12:00:00 AM
Maximo Business Analyst
- Mackinnon & Partners
-
Neenah, WI
- Job description The Maximo Business Analyst will provide leadership and support in delivering technology and information...
- 4/17/2024 12:00:00 AM
Utility/Press Support
- Manpower
-
Neenah, WI
- Our client, leading the packaging industry is seeking a Utility Operator to join their team. As a Utility Operator, you ...
- 4/17/2024 12:00:00 AM
Desktop Support Technician
- Randstad Digital
-
Appleton, WI
- Position Purpose Reporting to the IT Operations Manager, the PC Technician will setup, configure, troubleshoot, document...
- 4/16/2024 12:00:00 AM
Senior Service Delivery Manager
- HCLTech
-
Appleton, WI
- Job Title : Service Delivery Manager Location : Appleton, Wisconsin Job Type : Fulltime permanent Job Purpose: Service D...
- 4/15/2024 12:00:00 AM
Senior Data Engineer I
- Heartland Business Systems LLC
-
Little Chute, WI
- Job Type Full-time Description Position Summary: This position would require a candidate to possess a strong technical b...
- 4/14/2024 12:00:00 AM
Manager IT - Information Security
- SECURA Insurance
-
Neenah, WI
- Working closely with the VP-Information Security and the Information Security team, the Manager of Information Security ...
- 4/14/2024 12:00:00 AM
About Appleton, Wisconsin
Appleton is a city in Outagamie (mostly), Calumet, and Winnebago counties in the U.S. state of Wisconsin. One of the Fox Cities, it is situated on the Fox River, 30 miles (48 km) southwest of Green Bay and 100 miles (160 km) north of Milwaukee. Appleton is the county seat of Outagamie County. The population was 72,623 at the 2010 census. Of this, 60,045 were in Outagamie County, 11,088 in Calumet County, and 1,490 in Winnebago County. Appleton is the principal city of the Appleton, Wisconsin Metropolitan Statistical Area, which is included in the Appleton-Oshkosh-Neenah, Wisconsin Combined Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$123,545 to $164,636
Appleton, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
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