Technical Support Manager jobs in Chattanooga, TN

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

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Technical Support Analyst II
  • The Vincit Group
  • Chattanooga, TN FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!
    We're committed to bringing passion and customer focus to the business.
    JOB SUMMARY:
    Technical Support Analyst II is responsible for the support of the company's IT equipment, including the implementation and management of desktops, laptops, mobile devices, and related equipment. The technician will need to diligently work with others in the department, ensuring that procedures adhere to established policies and enterprise best-practices. The technician must be an experienced, self-motivated individual who is committed to quality and strong customer service skills while working in a fast-paced environment. The technician is also expected to be sensitive to the various needs and abilities of users. The Technical Support Analyst II performs hardware and software support for the end users and will assist with department projects. In the support role, (s)he troubleshoots employee computer problems, computer imaging and deployment process, assists with managing the printer and copier environment, assists in maintaining, configuring, and deploying company time clocks. (S)he will provide level one support in diagnosing and troubleshooting networking issues and will be responsible for helping to maintain select applications' permissions.
    EDUCATION:
    Required: High school diploma or GED or higher in IT or related field; or equivalent combination of experience, training, education from which comparable knowledge, skills, and abilities have been achieved.
    Preferred: Associates degree or higher in IT or related field. Microsoft or other industry certifications a plus.
    Proficiency: Windows 10, Microsoft Office 365/Office 2016.
    EXPERIENCE:
    Required: 3-5 Years
    Preferred: 5 Years
    POSITION REQUIREMENT(S): Specialized Skills/License/Certification
    Required: Must possess strong interpersonal skills, knowledge of computer systems, and be able to correctly diagnose and fix network/hardware/software problems.
    Preferred: 3 to 7 years of hands-on experience working in an end user workstation support role or computer operations environment. Strong customer service skills, call center experience. Fluent in Spanish.

    CORE COMPETENCIES (Essential Job Functions)
    • Helps test security and system updates and maintain software versions.
    • Monitor the performance of computer systems, and networks.
    • Configure and test computer hardware, basic networking, software/hardware, related peripherals, and operating system software.
    • Basic knowledge of PC hardware, software and network troubleshooting skills required.
    • Must be available and responsive to after-hours issues as part of the on-call rotation.
    • Effective communication skills, including presentation skills and ability to tailor communications for the intended audience.
    • Ability to act independently to meet goals and objectives identified by management, including the ability to assist in the creation of project plans and manage time effectively.
    • Strong organizational skills, capability to schedule and coordinate multiple activities in results-oriented environment, ability to multi-task, set priorities, and follow up in a timely manner.
    • Ability to collaborate and work in a team environment as well as work independently while making sound decisions.
    • Critical thinker and understand contact resolution and possess the ability to work independently with minimal direction.
    • Ability to work in a fast-paced environment and meet deadlines.
    • Familiarity with concepts of Incident Management, Problem Management, Change Management, CMDB, Service Requests and their practical application is required.
    • Handle installation and maintenance of computing peripherals.
    • Helps manage network print queues and resolve network printing issues.
    • Diagnose, troubleshoot, and resolve hardware, software and replace defective components when necessary.
    • Assist in completing projects and other duties as assigned.
    • Demonstrated willingness and ability to develop expertise in modern technologies as needed.
    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
  • 1 Month Ago
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Technical Support Specialist - Jerome Ave
  • Astec Industries
  • Chattanooga, TN FULL_TIME
  • Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Con...
  • 3 Days Ago
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Technical Client Support (Remote job)
  • Feufo (We are Hiring!)
  • Chattanooga, TN FULL_TIME
  • We are seeking a full-time remote Customer Support Specialist. You will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met promptly and eff...
  • 1 Month Ago
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Technical Specialist and Resource Manager
  • Integrated Power Services
  • Chattanooga, TN FULL_TIME
  • Description Who We Are: IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliabili...
  • 4 Days Ago
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Marketing and Technical Communications Manager
  • Sherman and Reilly Inc
  • Chattanooga, TN FULL_TIME
  • Description: Sherman Reilly seeks an experienced and creative Marketing and Technical Communications Manager to lead all aspects of marketing, communications, and technical documentation. This positio...
  • 11 Days Ago
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Technical Sales Manager, Avionics
  • West Star Aviation, LLC
  • Chattanooga, TN FULL_TIME
  • West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer serv...
  • 12 Days Ago
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0 Technical Support Manager jobs found in Chattanooga, TN area

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Assistant Project Manager - Heavy Civil / Industrial
  • Brasfield & Gorrie, LLC
  • Chattanooga, TN
  • Responsibilities Brasfield & Gorrie, a leading General Contractor in the Southeast, is searching for Assistant Project M...
  • 12/14/2024 12:00:00 AM
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Business Analyst (Field Services)
  • EPB
  • Chattanooga, TN
  • JOB SUMMARY The Business Analyst, Field Services will be responsible for designing and developing reports and measures; ...
  • 12/14/2024 12:00:00 AM
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IT Project Manager II
  • Kenco Group
  • Chattanooga, TN
  • About the Position The IT Project Manager II is responsible for delivering business outcomes from projects. This is the ...
  • 12/11/2024 12:00:00 AM
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Cybersecurity - ACS - Cloud Security - Manager - Location OPEN
  • EY
  • Chattanooga, TN
  • At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture ...
  • 12/11/2024 12:00:00 AM
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Industrial Cybersecurity Lead Job Details | Black & Veatch Family of Companies
  • Black & Veatch
  • Chattanooga, TN
  • **Industrial Cybersecurity Lead** Date: Oct 5, 2024 Location: US Company: Black & Veatch Family of Companies **Together,...
  • 12/11/2024 12:00:00 AM
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Infrastructure Funding Specialist Job Details | Black & Veatch Family of Companies
  • Black & Veatch
  • Chattanooga, TN
  • **Infrastructure Funding Specialist** Date: Oct 18, 2024 Location: Tampa, FL, US Los Angeles, CA, US Walnut Creek, CA, U...
  • 12/11/2024 12:00:00 AM
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Healthcare Application Analyst
  • CommonSpirit Health
  • Chattanooga, TN
  • Overview: Mountain Management Services and CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic...
  • 12/11/2024 12:00:00 AM
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Healthcare Applications Trainer
  • CommonSpirit Health
  • Chattanooga, TN
  • Overview: CHI Memorial Mountain Management Services CHI Memorial Medical Group (Mountain Management Services), now part ...
  • 12/11/2024 12:00:00 AM
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About Chattanooga, Tennessee

According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge. The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$118,056 to $157,317
Chattanooga, Tennessee area prices
were up 1.3% from a year ago
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What does a Technical Support Manager do?

Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019