Technical Support Manager jobs in Greenville, SC
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
- AccruePartners
-
Greer, SC
FULL_TIME
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Job Details
THE TEAM YOU WILL BE JOINING:
- Premier MSP in the Carolinas seeking experienced Support Technician
- Professional support in a casual work environment
- Enjoyable and dynamic setting to enhance your skills and progress further.
- Emphasizes standardization, proactivity, and risk management to allow staff to prioritize exceptional client experiences over firefighting
- Health, dental, vision, and PTO benefits.
- Company-provided laptop, cell phone, and access to company vehicles
- Fully stocked kitchen with your favorite snacks
- Enjoyable work environment and culture
WHY THIS ROLE IS IMPORTANT:- Serve as the initial contact point for customers via helpdesk, covering phone, email, or ticket channels.
- Ensure clients receive a friendly, prompt, and helpful experience.
- Perform on-site hardware maintenance and support.
- Drive to client locations to deliver equipment and troubleshoot issues, fostering client relationships.
- Utilize our ticketing system (FIFO, SLA based) to address and resolve helpdesk tickets and service requests.
- Manage and document all work using our ticketing system.
- Maintain thorough client documentation.
- Split tickets containing multiple issues into individual tickets for better tracking and resolution.
THE BACKGROUND THAT FITS:- Advanced expertise in structured cabling, emphasizing tidy cable management.
- Advanced proficiency in installing and maintaining networking and VoIP equipment.
- Intermediate knowledge and experience with the Microsoft 365 Platform.
- Advanced skill in clean workstation installations, ensuring tidy cable management for end-user devices.
- Knowledgeable in IT applications, software, and hardware.
- Capable of simplifying IT concepts for clients through verbal and written communication.
- Adaptable to the fast-paced IT environment.
- Committed to delivering exceptional client experiences.
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- Raag Solutions
-
clemson, SC
FULL_TIME
- 6 years of experience with the PeopleSoft Enterprise Financials. PeopleTools: App Designer - PeopleCode, Application Engine; SQR; Data Mover; Security setup (PeopleSoft Test Framework a plus) • Oracle...
- 1 Day Ago
- Visionsoft International
-
Clemson, SC
FULL_TIME
- Job DetailsPeoplesoft Technical Support EngineerClemson, SC12 MonthsHybrid 2 days per week Onsite 6 years of experience with the PeopleSoft Enterprise Financials. DAILY DUTIES / RESPONSIBILITIES: Prog...
- 3 Days Ago
- VOLKE Consulting Ltd.
-
Greenville, SC
FULL_TIME
- As IT Technical Project Support you will review and prepare presentations & documents for executive within the organization. You will create content for presentation and schedule meetings on digital t...
- 6 Days Ago
- Find Great People
-
Greenville, SC
FULL_TIME
- Job Details2 years of IT end user support with the followingWindows OS 10/11Active DirectoryO365 (SharePoint, Teams, etc.)Basic networking devices (swith, router, firewall. wireless access points)In-p...
- 13 Days Ago
- DP Professionals Inc
-
Clemson, SC
FULL_TIME
- Job DetailsDPP is seeking a PeopleSoft Technical Support Engineer for an opportunity in Clemson, SC.Work arrangement: Partially Onsite, 75% remote W2 position; 12 monthsProject scope: Backfill support...
- 3 Days Ago
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0 Technical Support Manager jobs found in Greenville, SC area
About Greenville, South Carolina
were up 1.5% from a year ago