Technical Support Manager jobs in Killeen, TX

Central Technical Support Facility (CTSF) LNO
Full-time
TPO-C, National Simulation Center, Fort Cavazos, TX

About Us

Trideum Corporation is a privately-owned company, committed to embracing the world’s toughest challenges with a servant’s heart. Through dedicated hard work and commitment, we provide distinctive quality and unparalleled customer service in all aspects of our business. We also know that our employees are the key to our success, and it is our mission to take care of them so they can take care of our customers and communities where we live, work, and play.

Position Summary

This is a Central Technical Support Facility (CTSF) LNO position at the TPO-C, National Simulation Center, Fort Cavazos, TX in support of the National Simulation Center (NSC) Support Operations (SO) task order under MTCCS II IDIQ. Trideum is seeking the best-qualified individuals for its upcoming bid in support of this task order. The expected award and start work date is late April 2024.

This position is contingent upon contract award.

What You’ll Do

• Serve as the liaison between CTSF and the NSC at Fort Leavenworth, KS
• Receive MCIS SW changes, coordinate changes, and ship MCIS SW changes (within 2 days of being shipping-ready) to the NSC up to 15 times per year
• Provide up to 65 annual Unit Task Order and Lightweight Directory Integrated Format requests to the NSC repository.
• Coordinates up to 6 NSC visits to the CTSF annually and follows up with a summary trip report within 2 days following each visit
• Provide up to 12 Unit Set Fielding Status Updates electronically to the Government MCIS Lead within 1 day of availability at the CTSF
• Provide a weekly report of the prior week’s MCIS development activities regarding impacts on simulations and the user
• Provide a quarterly MCIS CTSF Tactical Operations Center report discussing broader MCIS initiatives being worked that impact simulation integration
• One week a year travels to the NSC and serves as an MCIS SME on data collection, cell lead, and advisement, and follows up with a trip report within 5 days of trip completion
• Research, compile, and write up to 30 test cases concerning MCIS and simulation sim-stim considerations
• Serve as the on-site SME at the CTSF for answering NSC Requests For Information regarding MCIS functional and technical questions as required

Requirements and Qualifications:

• Bachelor's degree (associated discipline), Graduate of CGSC or ILE (MEL 4), Senior NCOES or equivalent, Senior Service College or equivalent military schooling / 10 yrs. related experience in instructional development. / 3 yrs. experience on a U.S. Military staff (Battalion or higher)
• At least 5 years of experience with simulation, stimulation, and MCIS usage for Army and Joint training
• At least 5 years of experience providing MCIS functional and technical SME support to answer RFIs
• Knowledge of the requirements for shipping and receiving SW
• Experience scheduling, coordinating, and escorting individuals for site visits
• Experience and knowledge required to write test cases for simulation, stimulation, and MCIS events and subjects
• United States Citizen
• Active SECRET Security Clearance

We Take Care of Our People

Whether you’re looking to launch a new career or grow an existing one, Trideum is the type of company where you can balance great work with great life because we believe that taking care of our people is the right thing to do. Trideum offers:

• Competitive pay based on the work you do here and not your previous salary.
• Traditional benefits such as medical, dental, vision, life, disability, and 401k matching.
• Paid leave and the ability to cash out leave.
• Free access to certified financial planners, wellness and support services, and discount programs.
• Education assistance and professional development opportunities.
• And much more

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Trideum may request such accommodation(s) by contacting Human Resources at 256.704.6123 or HR@trideum.com.