Technical Support Manager jobs in Mcallen, TX

Job Title: Admin Assistant/Tech Support

Job Category: Administrative Support

Department/Group: Administrative

Travel Required: Yes (local driving)

Location: Edinburg, Texas

Position Type: Full-Time Position, Entry-level

Level/Salary Range: $12.00 Hourly

FLSA Non-Exempt

Email Applications and Resumes to Human Resources: HR@MELDENANDHUNT.COM

Melden and Hunt

Melden & Hunt, Inc. is one of the Rio Grande Valley’s well-respected and sought-after engineering, surveying, and consulting firms. For over 75 years, we have been responsible for numerous projects throughout Texas and continue to meet clients’ needs and satisfaction with a broad spectrum of engineering services and qualified staff.

General Description

The Admin Assistant/Tech Support is responsible for maintaining a smooth and efficient office environment by performing essential office duties and assisting employees with their day-to-day needs, including technical assistance that requires troubleshooting basic hardware and software issues, running errands, and delivering correspondence and packages. The Admin Assistant/Tech Support supports the overall operations of the office and ensures all necessary supplies and equipment are available and functioning properly.

Essential Duties

• Assist with general administrative tasks, including photocopying, scanning, filing, and mailing documents.
• Run errands as needed, such as picking up orders and delivering mail, packages, and office supplies.
• Assist in delivering the inventory of office supplies and communicate when necessary to reorder items, including restocking all department printers.
• Set up conference rooms and/or offices, including arranging and assembling furniture and preparing equipment.
• Ensure office equipment, such as printers, copiers, and fax machines, are functioning properly and troubleshoot any issues.
• Manage the runner’s calendar, ensure all inquiries are delivered on time, and maintain the calendar current.
• Respond to and resolve technical issues reported by employees (hardware, software, network, etc.).
• Install, configure, and troubleshoot office equipment such as computers, printers, and peripherals.
• Assist with software installations and updates, including office applications and productivity tools.
• Maintain and manage IT inventory, including hardware and accessories.
• Provide remote support via phone, email, or chat.
• Document and track support requests and solutions in the helpdesk system.
• Escalate complex technical issues to senior IT staff when necessary.
• Assist with basic network troubleshooting and setup
• Assist with front office duties and welcome visitors and clients upon their arrival.
• Assist with coordinating office events and activities, such as training or company celebrations.
• Collaborate with the administrative team to support any additional office-related tasks or projects as assigned.
• Provide excellent customer service to MHI partners, employees, vendors, and clients.
• Compliance with MHI policies and department procedures.
• Perform other duties as assigned.

Required Education and Experience

• High school diploma or equivalency.
• One (1) year of experience in a similar role preferred.
• Valid driver's license and a clean driving record.

Required Knowledge, Skills, And Abilities

• Strong communication skills.
• A Comptia Certification prefered but not required.
• Prior experience in tech support or IT is a plus but not required.
• Basic understanding of computer systems, hardware, and software.
• Strong computer skills with knowledge of Microsoft Office, Adobe, and Outlook.
• Willing to become familiar with business practices and the company’s goals.
• Ability to prioritize, organize, and multitask.
• Exceptional time management, communication, and organizational skills.
• Ability to lift and carry heavy equipment.
• Positive attitude and willingness to learn.
• Basic knowledge of office equipment handling and maintenance.
• Ability to maintain confidentiality and sensitive information, requiring discretion and adherence to privacy protocols.

Reports To

• Supervision Received: Business Partners and General Manager.
• Supervision Given: This position does not oversee the work of others.

Physical Demands

• Moving objects may require lifting, carrying, pushing, pulling, or applying a small amount of force up to 25 pounds occasionally or regularly.
• Bending the body downward and forward or bending the leg and spine at the waist.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than the whole hand.
• Applying pressure to an object with the fingers and palm.
• Ability to receive detailed information through oral communication and to make the distinction in sound.
• Raising objects from a lower to a higher position or moving objects horizontally from position to position. Substantial use of upper extremities and back muscles.
• Ability to make rational decisions.
• Sitting and possibly standing, particularly for prolonged periods.
• Mobility to accomplish tasks, particularly for long distances or moving from one work area to another.

Working Conditions

This position operates in a professional office setting, utilizing a computer and office equipment. Frequent lifting and carrying of office supplies or packages is required. Frequent travel is required to run errands.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Equal Opportunity Employer

MHI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Management reserves the right to change this position description at any time according to business needs.

Job Type: Full-time

Pay: $12.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have experience in delivering office errands?

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Work Location: In person