Technical Support Manager jobs in Parkersburg, WV

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Services Technician
  • FIT Technologies
  • Clarksburg, WV FULL_TIME

  • SUMMARY 

     

    The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
     

    PRIMARY RESPONSIBILITIES 

    • Build and maintain relationships with clients and other team members. 
    • Perform software/hardware upgrades. 
    • Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. 
    • Maintain daily service calls and meet requested SLA time frames based on client expectations. 
    • Provide detailed progress updates in a timely and accurate manner. 
    • Perform routine maintenance following company and vendor standards. 
    • Work to ensure physical cabling infrastructure meets desired standards. 
    • Participate in equipment liquidations. 


     

    KNOWLEDGE AND SKILL REQUIREMENTS 
     

    • Display a professional, reliable, trustworthy, and positive demeanor. 
    • Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. 
    • Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. 
    • Have organizational skills with strong orientation to detail and ability to follow-through on tasks. 
    • Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. 
    • Have experience with Microsoft Office applications. 
    • Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. 
    • Be familiar with network-based PC operating system deployment. 
    • Possess ability to maintain confidentiality of information accessed, processed, or stored. 
    • A , Network , MTA, MCSA certifications are desirable.
    • Able to: 
    1. work and adapt in an evolving-priority environment. 
    2. follow processes and protocols. 
    3. meet deadlines and to manage multiple tasks simultaneously. 
    4. ensure physical cabling meets desired standards. 
    5. learn software tools/applications (e.g., asset tracking and ticketing system) 

     

     WORKING CONDITIONS REQUIREMENTS 

     

    Working conditions are normal for an office environment and will require: 

     

    • Reliable transportation, valid driver’s license, and valid vehicle insurance. 
    • Local travel and occasional travel to other parts of Ohio or out of state. 
    • May require occasional evening and weekend work.   
    • Must be able to lift/carry 50lbs. 
    • May occasionally require work weeks over 40 hours. 

     

    APPLICATION  

    To apply, submit an application online through our Career Center.  

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    Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160 staff supporting clients throughout Ohio and in metropolitan areas in 30 states across the country.  

     

    FIT Technologies offers a comprehensive benefits package including:

    • Health, dental, vision, life insurance
    • Paid time off and paid holidays
    • Paid Parental Leave
    • Employee Stock Ownership Plan
    • 401(k) with match
    • Dependent Care FSA

     

    To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. 

     

    FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.
  • 2 Days Ago

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Project Manager - Utilities
  • Rise Technical Recruitment Limited
  • Marietta, OH FULL_TIME
  • Project Manager - Utilities $90,000 - $110,000 4-day week Company vehicle Progression Healthcare Benefits Package Remote - South-eastern Ohio Are you a Project Manager from a utilities background with...
  • 13 Days Ago

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Technical Manager
  • Venteon
  • Ravenswood, WV FULL_TIME
  • Our client in Ravenswood, WV is in need of a Technical ManagerCustomers claim managementImprove Casting and Scalping recoveryImprove internal quality like sonic defects or porosities to support the pl...
  • 19 Days Ago

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Part-Time Safety and Security Manager
  • Pierpont Community & Technical College
  • Fairmont, WV PART_TIME
  • Pierpont Community & Technical College Job Description INCUMBENT: DATE: October 31, 2023 JOB TITLE: Part-time Safety & Security Manager AGENCY: Pierpont Community and Technical College WORK LOCATION: ...
  • Just Posted

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Hospice RN Case Manager
  • Healthcare Support Staffing, Inc
  • Buckhannon, WV OTHER
  • Hospice RN Case Manager HealthCare Support is actively seeking a Hospice RN Case Manager for a 13-week contract located in Buckhannon, West Virginia. Benefits of this Hospice RN Case Manager with Heal...
  • 12 Days Ago

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IDD Case Manager
  • Pathways Health and Community Support, LLC.
  • Parkersburg, WV FULL_TIME
  • Description About your Role: As a Case Managers you will act as an advocate for the client promoting a valuable and meaningful social role for the client in the community while recognizing the client’...
  • 2 Days Ago

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0 Technical Support Manager jobs found in Parkersburg, WV area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Parkersburg, WV
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Technical Consultant - Patient Monitoring (Remote/Travel: Central PA/Upstate NY)
  • Philips
  • Reedsville, OH
  • Job Title Technical Consultant - Patient Monitoring (Remote/Travel: Central PA/Upstate NY) Job Description Allow your pa...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Marietta, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Athens, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Quidel Corporation
  • Athens, OH
  • Athens, OH / Technical Support / Full time Quidel Corporation is a is a leading manufacturer of diagnostic solutions at ...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Parkersburg, WV
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Marietta, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Athens, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio. The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$112,958 to $150,524
Parkersburg, West Virginia area prices
were up 1.2% from a year ago

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Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
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Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
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