Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Basic Qualifications:
Preferred Design Disciplines:
Job Description:
Daily troubleshooting/basic technical support of new mobile devices (handheld printers, iPhones, etc) and processes. Customer service assisting with calls to internal customers. Additional experience in the field to assist customers with mobile device issues.
Helping troubleshoot error messages to identify user issues. Creating user documentation and identifying ways to streamline the process. Successful candidate with ability to follow instructions, basic tech support, strong customer service skills, ability to provide clear verbal and written communication.
Job Types: Full-time, Contract
Pay: $30.00 - $35.00 per hour
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Work Location: In person
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0 Technical Support Manager jobs found in Pascagoula, MS area