Technical Support Manager jobs in Rochester, MN

Come grow with us at Custom Alarm! We are looking for an individual who communicates and collaborates well with others, has a strong work ethic, positive attitude, and takes their work seriously, while still being able to have fun and laugh with their team members. For the 6th year in a row, Custom Alarm has received the distinct recognition of being named "Best Places to Work in Southeast MN." An honor we truly value and work hard to earn each year. Our employees truly enjoy the culture and environment at Custom Alarm.

NOTE: Starting salary within the range identified will be commensurate with experience, education, certifications, industry knowledge, and work history.

The Technical Support Specialist applies electrical and electronic theory and related job knowledge to provide onsite phone support for technicians and customers. Designs, builds, tests, repairs, and modifies electronic equipment. Lead by example and support the Vision, Purpose, and Core Values of the company through all interactions.

Essential Functions

1. Provide onsite phone support for technicians and customers.

2. Help develop and format formal best practices for installation and service.

3. Provide training for technicians. This training may be a combination of one-on-one, classroom setting, and in the field training.

4. Pre-program panels, cameras, and recorders for installation team to ensure success for the end user.

5. Help develop and maintain written processes on maintaining systems.

6. Assist with and provide service, testing, and inspection of electronic systems to meet applicable standards and codes as assigned. Ensure quality and proper operation and provide system information and training to the customer.

a) Submit accurate paperwork immediately upon completion for thorough record keeping for all customers.

7. Work cohesively with the Network Support Specialist on best practices and procedures.

8. Observe and comply with safety regulations and maintenance procedures. Recommend improvements to management.

9. Be available to assist in all areas of alarm service and installation as needed.

10. Attend job related seminars and training classes to continually refresh and update knowledge.

This description should not be construed to contain every function that may be required to be performed by an associate in this position. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

POSITION EVALUATION FACTORS

Education/Experience/Certifications

1. High School Diploma or equivalent

3 – 5 years’ experience in an alarm technician role and/or an extensive working knowledge of alarm equipment preferred

Skills Knowledge

1. Electronic and mechanical knowledge

2. Computer application skills

3. Strong communication and organizational skills

4. Ability to operate machines, equipment, and tools

5. Customer service skills

Physical Activities/Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position could be active at times which requires standing, walking, reaching overhead, bending, kneeling, stooping, crouching. The employee must occasionally lift and move items over 50 pounds. Audio, visual, and verbal functions are vital aspects of performing this job. Excellent color vision is necessary to identify wiring color codes.

Working Conditions

This position requires working in all environmental conditions. Workdays are usually spent indoors, but outdoor work may be required occasionally. There is some exposure to dust, insulation, noise, heat, and cold (MN weather).

Other Requirements

Regular and reliable attendance is required. A person in this position must have a valid driver’s license. The ability to work independently is important. Due to the security nature of our company, an offer of employment is contingent upon successful completion of a background check and drug test.

EEO/Disability/Veteran

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Work Location: One location