Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Technical Support Operator
Direct Hire 1099 or W2 only.
The client is not offering VISA sponsorship or subcontracting for this position.
This role is onsite in Enon, OH.
This individual would handle the incoming requests from Stores and Maintenance to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering incoming phone calls from Maintenance Technicians, General Managers, and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing. Accurately log issues to the appropriate system, i.e., ServiceNow for Help Desk requests and Maintenance requests. Creates work orders from both Maintenance Technicians and Store submitted requests.
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0 Technical Support Manager jobs found in Springfield, OH area