Technical Support Manager jobs in Springfield, OH

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Operator
  • OscarMike
  • Enon, OH FULL_TIME
  • Technical Support Operator


    Direct Hire 1099 or W2 only.

    The client is not offering VISA sponsorship or subcontracting for this position.

    This role is onsite in Enon, OH.


    This individual would handle the incoming requests from Stores and Maintenance to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering incoming phone calls from Maintenance Technicians, General Managers, and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing. Accurately log issues to the appropriate system, i.e., ServiceNow for Help Desk requests and Maintenance requests. Creates work orders from both Maintenance Technicians and Store submitted requests.


    Requirements:

    Duties:


    • Answers incoming phone calls to Store Support
    • Receive overflow calls for Maintenance and Marketing
    • Train stores on utilizing Service Station
    • Verify basic troubleshooting has been performed by the store
    • Logs incoming phone calls to the appropriate system
    • Completes other duties, including special projects, as assigned by Management


    Additional Skills/Requirements:


    • HS Diploma Required
    • Experience with Word, Excel, and other MS Office suite applications
    • Excellent communication skills and the ability to research and resolve issues
    • Solid understanding of basic computer functions
    • Ability to multi-task
    • Ability to conduct and complete Company business in a professional and ethical manner
  • 11 Days Ago

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Technical Support Analyst
  • Beacon Hill Staffing Group
  • Springfield, OH FULL_TIME
  • Job DetailsSupport AnalystRequired Skills:Prior support experience OR technical degree OR IT certificationsExcellent customer-service skills and follow up abilityAbility to think quickly and escalate ...
  • 12 Days Ago

7
Specialist, Technical Support Center
  • 7-Eleven
  • Enon, OH OTHER
  • Start Your Story at Speedway!We're committed to bringing passion and customer focus to the business.Summary:Provides technical troubleshooting by remotely connecting to equipment in stores and by acce...
  • 2 Months Ago

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Technical Support Specialist - Urbana, Ohio
  • Sutphen Corporation
  • Urbana, OH OTHER
  • Job Details Level: Experienced Job Location: Sutphen Urbana - Urbana, OH Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Job Shift: 1st Job Category:...
  • 9 Days Ago

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DSP (Direct Support Professional)
  • Consumer Support Services, Inc.
  • Springfield, OH FULL_TIME,PART_TIME
  • Need a job where you make a difference in someone's life? Please stop in and see us from 10:00 am - 3:00 pm for an on-site interview at:2975 St. Paris PikeSpringfield, OH 45504About Us:Consumer Suppor...
  • 2 Days Ago

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Travel Nurse RN - Long Term Acute Care - $1,949 per week
  • Healthcare Support
  • Middleburg, OH FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Long Term Acute Care for a travel nursing job in Middleburg Heights, Ohio.Job Description & RequirementsSpecialty: Long Term Acute CareDiscipline: RNSta...
  • 20 Days Ago

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0 Technical Support Manager jobs found in Springfield, OH area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Springfield, OH
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Information Systems Security Officer (ISSO) I
  • General Dynamics Information Technology
  • Springfield, OH
  • The ISSO is responsible for ensuring the appropriate operational security posture is maintained for an information syste...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Springfield, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Software Architect
  • Modern Technology Solutions, Inc.
  • Springfield, OH
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Software Architect in Dayton, Ohio. Why is MTSI k...
  • 3/26/2024 12:00:00 AM

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Systems Engineer (Senior)
  • Modern Technology Solutions, Inc.
  • Donnelsville, OH
  • Own Your Future. Why is MTSI known as a Great Place to Work? Interesting Work: Our co-workers support some of the most i...
  • 3/26/2024 12:00:00 AM

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DevSecOps Software Developer
  • Modern Technology Solutions, Inc.
  • Donnelsville, OH
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a DevSecOps Software Developer in Beavercreek, OH. ...
  • 3/26/2024 12:00:00 AM

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Software Integration Engineer
  • Modern Technology Solutions, Inc.
  • Springfield, OH
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Software Integration Engineer in Dayton, Ohio. Wh...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Springfield, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Springfield is a city in the U.S. state of Ohio and the county seat of Clark County. The municipality is located in southwestern Ohio and is situated on the Mad River, Buck Creek and Beaver Creek, approximately 45 miles (72 km) west of Columbus and 25 miles (40 km) northeast of Dayton. Springfield is home to Wittenberg University, a liberal arts college. As of the 2010 census, the city had a total population of 60,608. The Springfield Metropolitan Statistical Area had a population of 138,333 residents. and the Dayton-Springfield-Greenville, OH Combined Statistical Area had 1,072,891 residents....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$120,769 to $160,932
Springfield, Ohio area prices
were up 1.3% from a year ago

Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019