Technical Support Representative jobs in Amarillo, TX

Prospera is hiring a talented Technical Support Representative.

As a Technical Support Representative, you will be responsible for the support of the technology product portfolio for new and existing customers. Responsible for dealer and end-user customer technical support.

This position requires excellent listening skills, a calm demeanor, technical knowledge of electrical and electronic circuitry, and a willingness to work technical issues through to resolution. Includes answering questions regarding equipment installation, service, trouble shooting, website, and App navigation. Additional duties include creating Return Material Authorization (RMA) requests and documenting warranty claims and preparing product and/or service reports. During the off-season this position will assist in accounting/assembly/production and other duties as necessary. Special projects may be assigned on an as needed basis.

• 3 Years of relative experience
• Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phone
• Effectively communicate technical solutions, ideas, and questions
• Ability to work in a team environment to balance high call volume and multiple priorities
• Ability to clearly communicate technical information to colleagues and customers is preferred

Nice to Have

• Associates or Bachelors or Degree in Agriculture, Engineering, Irrigation or other field related to production agriculture is preferred
• Ability to read, write and speak in both Spanish and English preferred
• Ability to organize and manage multiple, simultaneous priorities is preferred
• Precision agriculture experience preferred
• Customer Service experience preferred
• Understanding of various crops and farming practices