Technical Support Representative jobs in Boulder, CO

A
Technical Support Representative
  • Alchemer
  • Louisville, CO FULL_TIME
  • Who You Are

    You have Heart for Service

    We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

    You are Curious

    We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers' business problems and the solutions delivered with our software.

    You Find a Way

    We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do.


    About Alchemer

    Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

    Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer's products and services can be found on our website (www.alchemer.com).

    What You Will Do

    You will provide immediate and amazing service to our customers worldwide. You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers.

    How You Will Spend Your Days

    • Enthusiastically support customers by phone, email, social media and other web-based tools.
    • Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner.
    • Work in a team environment to achieve shared goals.
    • Promptly escalate more complex problems to appropriate internal resources.
    • Participate in enhancing the product from initial design through testing and delivery.
    • Enthusiastically provide internal support for the application.
    • Continuously endeavor to improve the quality of our support and service, both internally and externally.
    • Provide on-call customer support on a shared rotation.
    • Actively learn and become a Subject Matter Export in one or more of our survey tools
    • Responsible for holding to our Customer Service metrics

    What You Bring to this Role

    You have a passion for customer service and a great love for helping people.
    You are well-versed and comfortable with email, phone, and social media etiquette.
    You have experience in customer service and maybe even technical support.

    In addition, you have the:

    • Ability to exercise creativity in problem-solving.
    • Ability to empathize with customers and convey confidence.
    • Independence to find your own answers and keep learning.
    • Ability to prioritize and get things done with many distractions.
    • Ability to be proficient with computers.
    • Most excellent written and verbal communication skills.
    • Aptitude to be a self-starter and you're flexible with frequent change.

    Compensation for this position includes an hourly pay rate of $24.04, eligibility for an annual bonus, and eligibility to partake in the Employee Participation Program.

    Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and eleven paid company holidays.

    Alchemer is taking applications for this position from candidates who reside in Colorado and who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

    At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.Don't meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don't let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we're looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you're excited about this role and your experience doesn't perfectly align, we encourage you to apply anyway. Let's talk!

  • 23 Days Ago

A
Rep, Technical Support
  • AVI-SPL
  • Anywhere, CO FULL_TIME
  • Description Job Summary The AVI-SPL Global Helpdesk Technical Service Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excelle...
  • 19 Days Ago

S
Technical Support Specialist
  • Suite Studios
  • Boulder, CO FULL_TIME
  • Suite's Story We are a small, fast-moving team with the mission to solve the biggest challenges facing the media and entertainment industry. Suite enables teams to effortlessly store, share, and edit ...
  • 19 Days Ago

E
Technical Support Analyst
  • Estes Park Health
  • Estes Park, CO FULL_TIME
  • ESTES PARK HEALTH COMPANY DESCRIPTION:Estes Park Health exists to make a positive difference to the health and well-being of all we serve. Located about 90 miles northwest of Denver, at 7,522 feet abo...
  • 20 Days Ago

A
Technical Support Analyst
  • Ameristar Casino Resort Spa Black Hawk
  • Black Hawk, CO FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 21 Days Ago

S
Technical Customer Support Specialist
  • Simpson Strong-Tie
  • Boulder, CO FULL_TIME
  • Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citize...
  • 23 Days Ago

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0 Technical Support Representative jobs found in Boulder, CO area

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Technical Support Specialist - Dutch
  • FareHarbor Holdings, Inc.
  • Denver, CO
  • **Technical Support Specialist - Dutch** at FareHarbor Denver Founding FareHarbor required unwavering passion. Turning a...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist - Accounting
  • CIN7 Ltd
  • Denver, CO
  • **Technical Support Specialist - Accounting** * Denver, CO * Full-Time * Support * Technical Support Specialist - Accoun...
  • 3/28/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST
  • BioTrack
  • Denver, CO
  • BioTrack, a Forian Inc. company, develops cutting-edge seed-to-sale tracking technology for the emerging cannabis indust...
  • 3/27/2024 12:00:00 AM

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Technical Support Representative
  • Xactus
  • Denver, CO
  • EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for e...
  • 3/26/2024 12:00:00 AM

C
Customer Technical Support Specialist
  • Companalyst
  • Boulder, CO
  • * Customer Technical Support Specialist in Floify **Customer Technical Support Specialist** POSTED ON 2/24/2022 AVAILABL...
  • 3/26/2024 12:00:00 AM

F
Technical Support Specialist
  • FareHarbor Holdings, Inc.
  • Denver, CO
  • **Technical Support Specialist** at FareHarbor Denver Founding FareHarbor required unwavering passion. Turning a start-u...
  • 3/25/2024 12:00:00 AM

I
Technical Support Representative - (Home-Based 11am-8pm ET)
  • IQVIA, Inc.
  • Denver, CO
  • Technical Support Representative Mon - Fri 11am - 8pm ET Contract Remote Role - Location (Open to Remote US) As the only...
  • 3/24/2024 12:00:00 AM

C
Technical Support Specialist
  • CIN7 Ltd
  • Denver, CO
  • **Technical Support Specialist** * Denver, CO * Full-Time * Support * Technical Support Specialist **How youll make an i...
  • 3/24/2024 12:00:00 AM

Boulder (/ˈboʊldər/) is the home rule municipality that is the county seat and the most populous municipality of Boulder County, Colorado, United States. It is the state's 11th most populous municipality; Boulder is located at the base of the foothills of the Rocky Mountains at an elevation of 5,430 feet (1,655 m) above sea level. The city is 25 miles (40 km) northwest of Denver. The population of the City of Boulder was 97,385 people at the 2010 U.S. Census, while the population of the Boulder, CO Metropolitan Statistical Area was 294,567. Boulder is known for its association with American fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$44,133 to $56,715
Boulder, Colorado area prices
were up 2.3% from a year ago

Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
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Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
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Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023