Technical Support Representative jobs in Bremerton, WA

Position Objective: Provide services as a Technical Writer II in support of the overall functions of the Naval Undersea Warfare Center with the U.S. Navy.

The Technical Writer revises or writes material that is mostly standardized for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment. The incumbent receives assignment and technical information from a supervisor or senior writer, may be provided notes or manuals containing operating procedures and details, and may observe production, developmental or experimental activities to expand or verify the provided operating procedures and details. This worker accesses manufacturers' catalogs, drawings and other data relative to operation, maintenance, and service of equipment, may have access to blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. This writer organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology, may maintain records and files of work and revisions, may select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication, and arrange for typing, duplication and distribution of material. This writer may draft speeches, articles, and public or employee relations releases, or specialize in writing material regarding work methods and procedures.

Duties and Responsibilities:

TECHNICAL DOCUMENTATION SUPPORT:

• Tasked by PEO IWS as the Design Agent (DA), Acquisition and Engineering Agent (AEA), SSA, ISEA, System Integration Agent (SIA), AIT, and Independent Test Agent (ITA) for the AN/SQQ-34 CV-TSC systems.
• Support the development and update of Repair/Testing procedures and ILS products updates.

Repair and testing Procedure Reports:

• Support the development and update of Repair and Testing procedures ILS products and packages updates (including tech manual, PMS and drawing package).
• Receive TIL with specific technical documentation requirements and prepare, revise, review, and validate repair/testing procedures and ILS products.
• Provide repair/testing procedures and ILS products documentation in contractor format using MS Word, AutoCAD R14, TIF or GIF, and MS Power Point.
• Assume the development and update of Repair/Testing procedures of four (4) per year and three (3) ILS packages a year (including tech manual, PMS, and drawing package).

Advanced Skills Management (ASM) Customer Support Center (CSC):

• Initiate, investigate, resolve, or close trouble tickets at an estimated rate of 200 tickets per week. All "calls" (a collective term to include all User Service Requests whether received via telephone, facsimile, e-mail or FSR-initiated shall be catalogued as a trouble ticket if not already received as such.
• Identify lessons learned throughout this process to create a reduction in trouble ticket similarity.
• Provide support to Fleet users as required outside Keyport normal working hours as back up to the FSR’s in other time zones when these FSRs are on authorized absence.
• Assume support from 0500 to 1700 local time on normal NUWC Division, Keyport workdays.
• Compile metrics of trouble calls with recommendation and lessons learned.
• Assume four (4) metric reports per month.

Other Duties:

• Provide on-site informal (small group or one-on-one) training to Fleet personnel of various billets (individual users, administrators, etc.).
• Train Administrators on system security and PII requirements.
• Train personnel on new releases or updates.
• Provide problem resolution for all users within the assigned area of responsibility (AOR). Local travel may be required.
• Assist in the implementation of user groups (i.e., squadrons) within their assigned AOR. Temporary augmentation of a FSR by one (1) or more additional FSRs from another location may be required during periods of intensive unit stand-up activity.
• Work closely with assigned units to help ensure system meets any unique user data requirements.
• Work directly with NUWC Division, Keyport, to:

(i) Provide input on future updates to software.

(ii) Provide expert user support and articulate Fleet user needs and recommendations.

(iii) Participate in technical forums to provide input to software development teams, managers, and decision-makers.

(iv) Assist in the evaluation of new software versions and software updates/fixes.

• Provide feedback and input to the NUWC Division, Keyport Life Cycle Support Group regarding documentation.
• Initiate, investigate, resolve, or close trouble tickets in REMEDY® (or equivalent reporting system as directed) at an estimated rate of 200 tickets per week per site.

Basic Qualifications:

• HS Diploma
• 2-4 years experience is required
• Will be required to travel to various locations within the continental United States, plus a small number of overseas trips, assuming two (2) trips per person per on-site location per year (10 trips total per year for estimating). Assume two (2) of the trips originate from the FSR base services sites with Keyport, WA as the destination. Assume additional trips (some weekend trips may be required) by the on-site representatives to various CONUS locations at which squadrons may be located. All travel reimbursement will be in accordance with the Joint Travel Regulations and be directed by signed TIL from the COR.

Minimum Qualifications:

• Ability to communicate effectively, orally and in writing, with non-technical and technical staff.

• Detail-oriented and possess strong organizational skills with the ability to prioritize multiple tasks and projects.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at recruiting@gapsi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.