Technical Support Representative jobs in Cedar Rapids, IA

A
Tier 1 Technical Support Representative (REMOTE IOWA)
  • Aureon
  • Rapids, IA FULL_TIME
  • Job Responsibilities:

    • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
    • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
    • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
    • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
    • Focus on quality and customer satisfaction
    • Clear and thorough documentation of customer interactions required
    • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
    • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
    • Research and prepare detailed escalations to second level support
    • Review, manage and follow up on open issues as needed
    • Project work that includes long and short-term initiatives

    What can Aureon offer you?

    • Opportunities for professional growth, development, and advancement within the organization
    • 100% remote working employment model
    • Shift differential pay applied to evening and weekend shifts
    • Comprehensive training on hardware and software applications for qualified applicants
    • Knowledge and experience relating to basic computer applications
    • Competitive compensation and full benefits package for full-time employees
    • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

    Required Education:

    • High school or equivalent

    Required Skills:

    • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
    • Excellent written and oral communication skills, including strong listening skills
    • Intermediate to advanced computer skills with emphasis on Internet knowledge
    • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
    • Experience working in a customer Support Center
    • Experience working with Mobile Communications
    • Experience working with Transportation
    • Accounting or accounts receivable experience is a huge plus
    • Must exhibit dependability, adaptability and flexibility
    • Ability to diagnose and troubleshoot issues
    • Basic math skills
    • Creative thinking and reasoning ability

    Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

  • 24 Days Ago

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Technical Support Specialist
  • Winneshiek Medical Center
  • Decorah, IA FULL_TIME
  • WinnMed is seeking to hire a Technical Support Specialist. This position is responsible to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiv...
  • 19 Days Ago

U
IT Technical Support Rep
  • UnityPoint Health
  • Hiawatha, IA OTHER
  • OverviewWe are seeking a Technical Support Representative! As a member of the IT Service Center team you will be responsible for first-line IT support for all UnityPoint Health regions. This position ...
  • 10 Days Ago

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Intern- Technical Support Rep
  • UnityPoint Health
  • Rapids, IA INTERN
  • OverviewWe are seeking an IT Technical Support Rep - Intern! As a member of the Client Device Support (CDS) team, you will provide limited technical support and other administrative duties, as directe...
  • 11 Days Ago

K
Technical Support Analyst
  • krg technology inc
  • Rapids, IA FULL_TIME
  • Company DescriptionJayKrg Tech inc661 367 8000 Ext 406 | jeyakumar @ krgtech.comJob DescriptionResponsibilities include new hardware deployment, infrastructure changes, and assisting technical teams i...
  • 14 Days Ago

U
IT Technical Support Specialist
  • UnityPoint Health
  • Dubuque, IA OTHER
  • OverviewWe are seeking a IT Technical Support Specialist! As a member of the Client Device Support team you will be responsible for supporting and resolving technology issues and project initiatives i...
  • 18 Days Ago

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0 Technical Support Representative jobs found in Cedar Rapids, IA area

A
Tier 1 Technical Support Representative (REMOTE IOWA)
  • Aureon
  • Cedar Rapids, IA
  • Job Responsibilities: Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions...
  • 3/28/2024 12:00:00 AM

H
Information Support Specialist - Corporate Office
  • Hawkeye Area Community Action Program, Inc.
  • Cedar Rapids, IA
  • ** HACAP** ** Information Support Specialist** Hiawatha, IA 52233 * **Health, Dental, and Vision Insurance** * **Retirem...
  • 3/28/2024 12:00:00 AM

T
GIS Technician
  • The Fountain Group LLC
  • Cedar Rapids, IA
  • Pay: Bid rate. Job Duties: Handles non-routine to moderately complex data entry and data entry automation projects in th...
  • 3/28/2024 12:00:00 AM

T
Maintenance Supervisor
  • The Judge Group
  • Cedar Rapids, IA
  • Our manufacturing company is seeking an experienced and highly motivated Maintenance Supervisor to join our team near Wi...
  • 3/28/2024 12:00:00 AM

C
Geospatial Data Specialist I, II, or III (IT)
  • City of Cedar Rapids, IA
  • Cedar Rapids, IA
  • Salary : $53,872.00 - $72,758.40 Annually Location : CSC- 500 15th Ave SW Cedar Rapids, IA Job Type: Full-Time Departmen...
  • 3/28/2024 12:00:00 AM

T
Analog Design Engineer
  • TMC USA Employeneurship
  • Cedar Rapids, IA
  • If you are passionate about engineering and you have an Entrepreneurial Mindset, TMC USA is Seeking a Self-Motivated Sen...
  • 3/27/2024 12:00:00 AM

I
IT - Systems Administrator
  • Iowa Interstate Railroad
  • Cedar Rapids, IA
  • Iowa Interstate Railroad, LLC is a privately held company that connects with the entire Class 1 railroad system. We main...
  • 3/25/2024 12:00:00 AM

G
Service/Project Technician
  • GPM Environmental Solutions, LLC
  • Cedar Rapids, IA
  • Job Description Job Description GPM Environmental Solutions, LLC is seeking a technically savvy and energetic Field Serv...
  • 3/25/2024 12:00:00 AM

The city is divided into four quadrants, used in addressing. 1st Avenue (U.S. Route 151 Business) divides the north and south sides of the city, and the Cedar River divides east and west. Mays Island, in the middle of the river, is the only area of the city where addresses have no quadrant. Areas outside the city limits that have a Cedar Rapids mailing address do not use the quadrants either. Except in the downtown area, 1st Avenue and the Cedar River tend to run diagonally instead of along the cardinal directions. Due to the curving of 1st Avenue, there are some areas in western Cedar Rapids ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$41,181 to $52,921
Cedar Rapids, Iowa area prices
were up 0.8% from a year ago

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