Technical Support Representative jobs in Des Moines, IA
Recently Added Technical Support Representative jobs
Customer Support Representative II (C)
- Staff Finders Technical of Oregon
-
Johnston, IA
CONTRACTOR
-
John Deere: Customer Support Representative II - Enterprise Contact Center
Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
SPECIAL CONSIDERATIONS:- Support hours fall between the hours of 7am – 6pm, Monday - Friday. Some Saturdays may be required.
- Candidate must be available to work any 8hr shift within the 7am-6pm support window.
- Please note, rotations occur monthly.
- Hybrid work schedule:
- 2 days onsite / 3 days offsite - Tuesdays are required onsite, with either Wed/Thurs as additional onsite shift.
- Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee or be provided group transportation.
Training is approximately 2 weeks in length:- Week 1 is onsite at JDF (Johnston), focused on exposure to resources and company introduction.
- Week 2 is hybrid, focused on Tier 1 training support and mentoring with senior reps.
- Weeks 3 & 4 will consist of mentoring with senior reps.
- Following week 4, agent will begin taking calls and emails.
- Takes approximately 3-4 months from start date to reach full productivity.
PRIMARY RESPONSIBILITIES & DUTIES:- The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
- Approximately 10-15 calls/day.
- Nearly all outbound calls are escalations from Tier I.
Common calls and emails include:- General product questions, availability, compatibility.
- Ag, Residential and Commercial Turf, and Golf product issues/complaints.
- Warranty registration, and extended warranty coverage.
- Out of warranty assistance.
- Parts and publications lookups.
- Loyalty Rewards programs.
IDEAL CANDIDATES SHOULD HAVE:- Call Center experience.
- 6 months experience with customer service / support experience.
- Efficient researching / troubleshooting skills.
- High comfort level and experience with consumer software applications.
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills.
- Speak with confidence.
- Proficiency with Microsoft Office products.
- Solid work history and proven dependability.
Candidates with the following skills and experience will stand out:- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
- 9 Days Ago
(37801) Late-Night Customer Support Representative
- Staff Finders Technical of Oregon
-
Johnston, IA
CONTRACTOR
- (37801) Late-Night Customer Support Representative - Full Remote (CST) Client: John DeereReq# / Job Title: 37801/ Customer Support Representative IIPayrate: $19.50 /hourLocation: Urbandale, IAApproved...
- 27 Days Ago
Bilingual Technical Support Representative
- Infinite Resources
-
Oskaloosa, IA
FULL_TIME
- At a quick glance: -The technical specialist will be back up support/troubleshooting -Support will be provided over the phone - 90% of time is spent on phone -Electrical background is recommended -90 ...
- 10 Days Ago
Tier 1 Technical Support Representative (REMOTE IOWA)
- Aureon
-
Des Moines, IA
FULL_TIME
- Job Responsibilities: Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commit...
- 1 Month Ago
Computer Support Associate/I.T. (C)
- Staff Finders Technical of Oregon
-
Urbandale, IA
CONTRACTOR
- John Deere: Computer Support Associate: I.T.Top Must Haves:Focus on break fix for hardware/software and ensuring customer satisfactionWorking and collaborating in a team environment to solve problems ...
- 9 Days Ago
(37196) CCMS/Ag Management Solutions: Machine Support Specialist
- Staff Finders Technical of Oregon
-
Johnston, IA
FULL_TIME
- Location: Urbandale, Iowa Approved Duration: 27 months Accessibility: Onsite Shift Days: Monday – Friday Shift Hours: 7am – 3:30pm We would prefer candidates that can be work onsite. Depending on the ...
- 7 Days Ago
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0 Technical Support Representative jobs found in Des Moines, IA area
Technical Support Engineer
- LevelUP HCS
-
Ankeny, IA
- THIS POSITION IS CONTRACT-TO-HIRE. As a Technical Support Engineer, you will directly report to the National Operations ...
- 4/23/2024 12:00:00 AM
Engineer, Cyber Security Operations (IR)
- Cardinal Health
-
Des Moines, IA
- Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and product...
- 4/23/2024 12:00:00 AM
Internet Tech Support Representative I
- Mediacom Communications Corporation
-
West Des Moines, IA
- Position : Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coas...
- 4/22/2024 12:00:00 AM
Tier 1 Technical Support Representative (REMOTE IOWA)
- Aureon
-
West Des Moines, IA
- Job Responsibilities: Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions...
- 4/22/2024 12:00:00 AM
Technical Support Specialist
- Marchon Partners
-
Des Moines, IA
- 3 month+ Contract (possibility for extension)Hybrid (3 days onsite-St. Louis)M-F varied shifts: 7-5:30 (40 hours/week)Ma...
- 4/22/2024 12:00:00 AM
Regional Technical Support Manager - Midwest
- Cemen Tech Inc
-
Indianola, IA
- Travel: 70-80%PURPOSE OF POSITIONThe Regional Technical Support Manager will maintain a territorial position while suppo...
- 4/22/2024 12:00:00 AM
Engineer, Cyber Security Operations (IR)
- Cardinal Health
-
Des Moines, IA
- Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and product...
- 4/22/2024 12:00:00 AM
Desktop/End User Support
- Cognizant Technology Solutions
-
Altoona, IA
- Cognizant is seeking an End User /Desktop Support Tech for a full-time opportunity in Altoona, IA Benefits: Cognizant of...
- 4/17/2024 12:00:00 AM
About Des Moines, Iowa
Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$41,891 to $53,833
Des Moines, Iowa area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Technical Support Representative do?
Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023