Summary/Objectives
The Technical Service Representative (TSR) is responsible for supporting multifunctional devices at customers’ locations. Additional responsibilities include the following: basic connectivity (print/scan), maintaining parts inventory (car stock), meter collection, escalating unresolved issues with the appropriate RJY Team Member, and as designated by their Service Manager. This individual will be required to utilize the current systems for service call tracking, mileage reimbursement, and payroll. They must maintain their appearance in conjunction with department dress code and attend trainings as directed by their manager.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility
N/A
Work Environment
This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Sometimes the work environment will be a customer’s distribution center or manufacturing department.
Physical Demands
Position Type/Expected Hours of Work
Travel
Required Education and Experience
High school diploma or equivalent.
Preferred Education and Experience
Two-year technical degree.
Prior electrical/mechanical/computer experience.
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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0 Technical Support Representative jobs found in Gulfport, MS area