Technical Support Specialist
Seeking a Technical Support Specialist to join our Information Technology team.
WHO WE ARE:
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.
PRIMARY RESPONSIBILITIES:
-
Account management.
-
Technical assistance; computer systems, software, and hardware.
-
Respond to queries in a timely manner.
-
Daily performance of computer systems.
-
Install, modify, and repair computer hardware and software.
-
Run diagnostic programs.
-
Follow-up to ensure issue is resolved properly.
-
Compile information and prepare reports.
REQUIREMENTS:
-
High school diploma or GED
-
Bachelor’s degree in information systems or related field desired
EXPERIENCE:
-
Basic understanding of Active Directory, Networking concepts, and TCP/IP.
-
Windows 7 & XP operation, installation, and troubleshooting.
- Proficient knowledge of all Microsoft Office products.
- Hardware/software installation, upgrades, and troubleshooting.
*Experience in a physician office setting is preferable. *
WHAT WE OFFER:
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:
-
Company Provided Life and Accidental Death and Dismemberment Insurance
-
Company Provided Long Term Disability Insurance
-
Employee Stock Ownership Plan
- 401(k) Company Contributions
-
Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
-
Company match in Health Savings Account Plans (restrictions apply)
-
Vacation, Personal, Sick and Holiday Time Off
-
An array of team member perks and discounts
-
Tuition Assistance Programs