Technical Support Representative jobs in Little Rock, AR

Description

In this work-at-home role, you will be the eyes and ears for our team in fielding customer inquiries, and innovate ways to respond to varying questions, issues and concerns. You will have the chance to interact with people from all walks of life and no two days will be the same.

Your responsibilities:

• Provide front line, first level, technical assistance for consumers
• Support Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshoot and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all company policies.