Technical Support Representative jobs in Madison, WI

Recently Added Technical Support Representative jobs

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Field Technical Support Representative
  • Hewlett Packard
  • Madison, WI FULL_TIME
  • This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.

    Responsibilities
    • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
    • Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
    • Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
    • Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.
    • Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
    • Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
    • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
    • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
    • Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
    • Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

    Education & Experience Recommended
    • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
    • Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

    Knowledge & Skills
    • Automation
    • Chemistry
    • Commissioning
    • Customer Relationship Management
    • Customer Support
    • Electrical Engineering
    • Electromechanics
    • Electronics
    • Environment Health And Safety
    • Field Service Management
    • Hand Tools
    • Key Performance Indicators (KPIs)
    • Operating Systems
    • Preventive Maintenance
    • Process Improvement
    • Safety Standards
    • Technical Services
    • Technical Support
    • Technical Training
    • Test Equipment

    Cross-Org Skills
    • Effective Communication
    • Results Orientation
    • Learning Agility
    • Digital Fluency
    • Customer Centricity

    Impact & Scope
    • Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.

    Complexity
    • Works on assignments that are moderately complex in nature and require intermediate problem resolution.

    Disclaimer
    • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
  • 1 Month Ago
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T
Sales Representative
  • TruGreen - Sales Representative - Madison, WI
  • North Freedom, WI FULL_TIME
  • TruGreen is Hiring Territory Sales RepresentativesImmediate Openings in Madison, WI At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with T...
  • 24 Days Ago
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T
Sales Representative
  • TruGreen - Sales Representative - Madison, WI
  • De Forest, WI FULL_TIME
  • TruGreen is Hiring Territory Sales RepresentativesImmediate Openings in Madison, WI At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with T...
  • 25 Days Ago
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T
Phone Sales Representative
  • TruGreen - Sales Representative - Madison, WI
  • De Forest, WI FULL_TIME
  • TruGreen is Hiring Territory Sales RepresentativesImmediate Openings in Madison, WI At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. Average income ...
  • 25 Days Ago
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Technical Support Specialist
  • Center for Advanced Studies in Business, Inc.
  • Madison, WI FULL_TIME
  • About the job The Center for Advanced Studies in Business, Inc. (CASB) is an independent 501(c)(3) organization affiliated with the Wisconsin School of Business (WSB). CASB provides non-credit continu...
  • 2 Days Ago
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Associate Technical Support Specialist
  • Insperity
  • Madison, WI FULL_TIME
  • Description & Requirements Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more t...
  • 5 Days Ago
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0 Technical Support Representative jobs found in Madison, WI area

I
Data Warehouse Project Manager - DCF
  • IO Datasphere, Inc.
  • Madison, WI
  • **If you are interested in this position:** Download the skills matrix using the button below and fill it out. Email us ...
  • 4/19/2024 12:00:00 AM
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C
Help Desk Specialist
  • Creative Financial Staffing
  • Verona, WI
  • HELP DESK SPECIALIST PERMANENT | NO SPONSORSHIP AVAILABLE About the Company: Our client is seeking a full-time, permanen...
  • 4/18/2024 12:00:00 AM
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C
Engineer, Cyber Security Operations (IR)
  • Cardinal Health
  • Madison, WI
  • Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and product...
  • 4/18/2024 12:00:00 AM
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C
Application Engineer - Gas Turbine Modeling
  • Convergent Science
  • Madison, WI
  • Convergent Science is a rapidly growing computational fluid dynamics (CFD) company. Our flagship product, CONVERGE, is a...
  • 4/17/2024 12:00:00 AM
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Help Desk Specialist
  • Robert Half
  • Madison, WI
  • We am currently seeking a part time Help Desk Support Analyst for our client here in the Madison, WI. Below are addition...
  • 4/16/2024 12:00:00 AM
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Technical Support Specialist (Electronics)
  • Kuhn North America Inc.
  • Brodhead, WI
  • The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible fo...
  • 4/16/2024 12:00:00 AM
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C
Application Engineer - Gas Turbine Modeling
  • Convergent Science
  • Madison, WI
  • Convergent Science is a rapidly growing computational fluid dynamics (CFD) company. Our flagship product, CONVERGE, is a...
  • 4/16/2024 12:00:00 AM
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C
Senior Software Engineer, Backend
  • Capital One
  • Madison, WI
  • West Creek 1 (12071), United States of America, Richmond, Virginia Senior Software Engineer, Backend Do you love buildin...
  • 4/15/2024 12:00:00 AM
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About Madison, Wisconsin

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$42,538 to $54,665
Madison, Wisconsin area prices
were up 1.3% from a year ago
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What does a Technical Support Representative do?

Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023