Technical Support Representative jobs in Phoenix, AZ
Recently Added Technical Support Representative jobs
Technical Support Representative
- Adopt Technologies
-
Phoenix, AZ
FULL_TIME
-
The Technical Support Representative role is responsible for ensuring customer service requests are resolved in a timely manner while achieving industry‐leading customer satisfaction scores. The Technical Support Representative is also responsible for assisting in the identification and escalation of recurring system issues. The role may work with the Technical Service Leads and Technical Service Team to resolve complex issues. The Technical Support Representative will work on any other initiatives and ongoing projects as assigned in addition to any other duties the Company may assign.
Duties/Responsibilities:- Provide front‐line technical support with exceptional customer service via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
- Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.
- Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Leads and Technical Service Team to determine permanent resolutions and solve tickets in the que.
- Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
- Maintain and participate in on‐call schedule, including weekends and after‐hours.
- Complete assigned training and any other technical training which relates to your job and required skills.
- Assist with dispatch duties as assigned.
- 2 years working experience with Active Directory Fundamentals On‐Prem and Azure O365
- Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
- Working knowledge of Windows desktop and server operating systems plus Cloud hosting principles.
- Knowledge of local printer configurations in Remote VMs & Local on‐prem machines
- Proficiency with Remote Monitoring and Management Systems
- Working knowledge of Windows Command Line interface
- Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance
- Work in conjunction with other departments to investigate issues.
- High school diploma or equivalent required
- 2 years related IT work experience
- 14 Days Ago
Truck Technical Support Representative
- Inland Kenworth
-
Tolleson, AZ
FULL_TIME
- DRIVE YOUR CAREER WITH INLAND Inland Kenworth is an industry leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees acro...
- 14 Days Ago
Technical Support Representative
- 5th HQ
-
Phoenix, AZ
FULL_TIME
- We are seeking for a Technical Support Representative for our West Coast clients. The ideal candidate is responsible for ensuring the satisfaction of the clients and the development of a trusting rela...
- 7 Days Ago
Technical Support Specialist - Hybrid Position (PHX)
- US-based Technical Concierge Company
-
Phoenix, AZ
FULL_TIME
- Technical Support Specialist - HYBRID (PHX)The Technical Support Specialist role involves delivering Tier 1-3 Tech Support through chat or email across various technology platforms. This hybrid positi...
- 8 Days Ago
Tier 2 Technical Support Representative / Service Engineer
- PK Tech
-
Phoenix, AZ
FULL_TIME
- BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW: 1) You live within 30-45 minutes of Central and Camelback in Phoenix during rush hour. 2) Your current email address does not en...
- 27 Days Ago
Desktop Support Technician
- GTN Technical Staffing
-
Phoenix, AZ
FULL_TIME
- Desktop Support TechnicianHIGHLIGHTSLocation: Phoenix, AZ 85012 - ONSITE to start; HYBRID schedule offered after trainingSchedule: 8:00am - 5:00pm / Monday - FridayPosition Type: Contract to hireHourl...
- 9 Days Ago
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0 Technical Support Representative jobs found in Phoenix, AZ area
Technical Support Specialist
- Embry Health LLC
-
Phoenix, AZ
- **Technical Support Specialist** * Phoenix, AZ * Full-Time * Technical Support Specialist *In early 2020, Raymond Embry ...
- 4/19/2024 12:00:00 AM
Technical Support Specialist
- Motion Recruitment
-
Tempe, AZ
- Our Client, The Nation’s Largest Food Service Organization, is looking for an Techncial Customer Support Technician to j...
- 4/18/2024 12:00:00 AM
Technical Support Specialist
- Collabera
-
Chandler, AZ
- Job Description Job Description Required Skills Internal Employee Technology Support role for a global user-base. Role i...
- 4/18/2024 12:00:00 AM
Technical Support Consultant
- Charter Global
-
Tempe, AZ
- Role: Deskside Support Consultant Location: Tempe, AZ 85281 (5 Days onsite required - occasional travel to Gilbert offic...
- 4/17/2024 12:00:00 AM
Technical Support Specialist
- Collabera
-
Chandler, AZ
- Required Skills Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of...
- 4/17/2024 12:00:00 AM
Technical Support Specialist
- Pinnacle Group, Inc.
-
Mesa, AZ
- Job Summary Primarily responsible for store system maintenance, problem resolution and for developing improvements that ...
- 4/17/2024 12:00:00 AM
Technical Support Specialist
- Visionaire Partners
-
Chandler, AZ
- Technical Support Analyst This is a new opportunity for a Technical Support Analyst / Help Desk Analyst to join a dynami...
- 4/17/2024 12:00:00 AM
Technical Support Specialist
- Pinnacle Group Inc.
-
Arizona City, AZ
- Job Summary Primarily responsible for store system maintenance, problem resolution and for developing improvements that ...
- 4/16/2024 12:00:00 AM
About Phoenix, Arizona
Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert.
Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$42,668 to $54,832
Phoenix, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Technical Support Representative do?
Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023