Technical Support Representative jobs in Roanoke, VA

Since 1987, Eagle Fire Inc has evolved into a best-of-class provider of fire sprinkler systems, fire protection, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service in support of the commercial, industrial, government, and mercantile facilities.

POSITION SUMMARY:

Eagle Fire Inc is looking for a results-driven sales representative to actively seek out and engage customer prospects for Fire Sprinkler sales-related business. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels, and profitability. This role will act as the primary contact for the Region’s existing and potential customers and have responsibility for ensuring customer satisfaction by delivering services, prospecting for new customers, and expanding service opportunities.

DUTIES AND RESPONSIBILITIES:

• Initiate, propose and close on renovation/up-fits, inspection, service, repair, small contracts, and monitoring sales, including maintaining a suitable backlog of work proportional to existing service capacity and staffing.
• Actively pursues new customer opportunities through calling efforts, group presentations, and introductory correspondence.
• Prepares oversees and coordinates the timely preparation of all proposals for inspection and service work within an assigned area, ensuring uniform compliance with Company policy, procedure, and financial objectives.
• Acts as the primary contact with customers within an assigned area, resolving service problems, identifying opportunities for expanded services, and ensuring overall satisfaction with delivered services.
• Responsible for the maintenance and storage of sales documentation in database as required.
• Responsible for tracking and reporting sales as required by the EVP of Sales.
• Maintains focus on marketing areas as assigned.
• Maintains sales production volume to support Region’s targets and objectives through sales and marketing of the assigned territory.
• Conducts annual review, audit and assessment of customer accounts when directed within standard guidelines prior to account renewal.
• Provides support and follow up to field personnel regarding the preparation of cost estimates, proposals, submittals, drawings and other materials directly related to the delivery of services to the customer.
• Required to participate in pre-job start-up meetings to insure compliance with completion of proposed work and prepares change order quotations as necessary.
• Follows up on change order quotations to ensure timely acceptance

JOB SPECIFICATIONS

• Must exhibit characteristics consistent with encouraging Team concept.
• Must possess excellent written and oral communication skills.
• Must be able to speak, read and write English fluently.
• Must possess a practical knowledge of fire protection codes and standards.
• Must possess the ability to read and interpret construction documents and shop drawings.
• Must provide quality customer service.
• Must be a self-starter and possess the ability to work alone.
• Must possess excellent organizational skills.
• Must maintain a valid driver’s license and acceptable driving record.
• Must handle multiple projects and identify priorities.
• Must interact well with all levels of individuals, internally and externally.
• Must maintain a positive and professional demeanor.
• Must possess the ability to handle change, resolve conflict and solve problems as they arise with minimal direction.
• Must possess excellent computer skills to include Microsoft Office Professional programs and applicable database programs.

Eagle Fire Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.