Technical Support Representative jobs in Springfield, MA

Looking for a great entry level job with huge career potential?  The In-Person Technical Support Representative position is a critical role for the Comcast team as you will be working directly with our customers as a residential technician.

If you have some customer service experience, that’s awesome – we will train you on the technical side.   In fact, this is a great career opportunity with paid training and continued training leading to advancement and higher pay in the future. 

Exceptional customer service is a must and the ability to work with the Comcast customers in a professional and experienced manner. This person will use sound judgement and decision making, troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience. 

• Up to $17.50/hour Quarterly Bonuses Paid Training 
• Use of company vehicle, equipment, and gas card
• Eligible to enroll in medical, dental, vision, and 401k benefits immediately on first day
• Paid training and ongoing training for career advancement and pay increase
• Employee discounts on Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Tuition Reimbursement (where applicable)

• High school diploma or equivalent 
• Valid driver’s license
• Customer service experience
• Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level
• Continued employment is contingent upon achieving required training, certifications, and safety requirements