Technical Support Supervisor jobs in the United States

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2021 Salary.com)

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Technical Support Manager
  • Mindtree
  • Bellevue, WA
  • ... technical expertise, agility and excellent communication and interpersonal skills needed to support our customers effectively • Conduct employee assessment discussions, provide coaching, share ...
  • 17 hours ago

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Technical Support Specialist
  • Viri Technology
  • Kent, WA
  • Position: Technical Support Specialist Location: Onsite Schedule: Monday-Friday 8-5 * Excellent customer service and interpersonal skills: able to communicate technical processes to non-technical ...
  • yesterday

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IT Support Associate
  • STAND 8 Technology Services
  • Huntington Beach, CA
  • Updates supervisor on status of projects and technical issues. Exercises judgment and creativity in ... of support. This role will report directly to our IT Manager. STAND 8 provides end to end ...
  • yesterday

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Help Desk Manager
  • GLIDEsf
  • San Francisco, CA
  • SUMMARY GLIDE's Helpdesk Manager ensures the helpdesk is providing excellent technical support for ... Mentors, trains, and supervises Helpdesk Technicians by developing training materials and ...
  • 2 days ago

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Hardware Engineer Specialist
  • Nikon Precision
  • Hillsboro, OR
  • ... support to HQ and Field engineers as well as customers (if appropriate) for complex technical ... from supervisor for difficult or unfamiliar situations. + Supervisor may provide additional ...
  • 3 days ago

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Business Technical Support Representative - Bilingual English/Spanish
  • Viasat
  • College Station, AR
  • ... direct technical troubleshooting with the customer. Duties include: * Provide phone support to ... Perform other project related tasks as requested by your supervisor. Requirements * Great ...
  • 3 days ago

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Help Desk Supervisor - TS/SCI - Lackland AFB, Texas
  • General Dynamics
  • San Antonio, TX
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and ... Coordinate solutions with team leads, supervisors, appropriate managers, specialists and/or ...
  • 4 days ago

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Help Desk Supervisor
  • Engility Holdings Inc.
  • 78234, TX
  • ... technical problems. Qualifications Bachelors and ten (10) years or more experience will be ... The other imperative is normally an HDI professional certification - like the HDI Support Center ...
  • 5 days ago

Income Estimation for Technical Support Supervisor jobs
$59,018 to $79,554