Technical Support Supervisor jobs in the United States

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Support Supervisor
  • Ranger Technical Resources
  • Broward County, FL FULL_TIME
  • Technical Support Supervisor


    Position Summary:


    The world’s largest manufacturer of conveyorized car wash equipment and control systems is seeking a Technical Support Supervisor to grow in a diverse role with an organization that is expanding rapidly. As a Technical Support Supervisor, you'll lead a dynamic team of technical support specialists in delivering exceptional customer service and resolving complex technical issues. This pivotal role combines leadership, problem-solving, and innovation to ensure customers receive top-tier support.


    Experience and Education:


    • Bachelor’s degree in Computer science, Information Technology, or a related field (or equivalent work experience).
    • 3 years of experience in IT support or related roles.
    • 1 years of experience leading a call center or technical support team.
    • Strong technical background with knowledge of networking, computer hardware, systems, and software.
    • Experience with ticketing systems.
    • Experience in a call center environment is highly preferred.


    Skills and Strengths:


    • Strong Leadership Abilities
    • Technical Support
    • Customer Support
    • Call Center Operations
    • Hardware Support (including POS, Pay stations, system controllers, cameras, routers, EMV devices)
    • Software Support
    • Network and Connectivity Support (including TCP/IP, DNS, DHCP)
    • Systems Support
    • Ticketing Systems
    • Data Analysis
    • Documentation
    • Workflow Procedures
    • Training Support Teams
    • End User Training
    • KPI Creation


    Primary Job Responsibilities:

    • Supervise and mentor a team of technical support specialists, providing guidance and performance feedback.
    • Monitor team performance through metrics and KPIs, ensuring service levels are met or exceeded.
    • Establish and lead call center best practices to ensure client satisfaction and operational efficiency.
    • Train new and existing team members on product, best practices, documentation procedures and customer service.
    • Work directly with clients regarding use of the software and issue escalation to ensure outstanding customer service.
    • Recognize areas for improvement and develop action plans to present to management.
    • Manage the Tech Support team’s work and on-call schedules and rotations.
    • Approve hourly employee timesheets.
    • Facilitate customer service training for Technical Support team.
    • Develop and maintain technical operation manuals, parts lists, repair guides, troubleshooting guides and training materials.
    • Document workflow and work procedures.
    • Report to and work with management to periodically review and analyze service issues, trends, new technologies and costs.
    • Coordinate with Management and Project Management on bug fixes and testing.
    • Act as an escalation point for other Tech Support members on all issues before escalating issues (internet, power, electrical, and operator error issues) to management.
    • Provide end-user training on system functions via internet and classroom.

  • 5 Days Ago

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Technical support
  • Oneida Technical Solutions
  • Fort Belvoir, VA FULL_TIME
  • Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across high...
  • 5 Days Ago

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Product Technical Support
  • Technical Source
  • , NC FULL_TIME
  • Technical Source is currently looking for a Product Technical Support for our healthcare client in Raleigh, NC. The ideal candidate will have experience within Information Technology and networking. T...
  • 19 Days Ago

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Technical Support Engineer
  • Rise Technical
  • Boston, MA FULL_TIME
  • Technical Support Engineer – Electro-Mechanical$75,000 - $85,000 Fantastic BenefitsBoston, MassachusettsAre you an Electro-Mechanical Technician, looking to come off the tools and receive full trainin...
  • 20 Days Ago

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Technical Support Supervisor
  • Automated Retail Technologies, LLC
  • Naperville, IL FULL_TIME
  • Job Title: Technical Support Supervisor Location: Onsite in Naperville, IL Work Hours: 7am – 10pm Sunday through Saturday (some weekends expected) FLSA Classification: Full-time/Salary/Exempt Salary R...
  • 2 Months Ago

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Technical Support Supervisor
  • Koch
  • Dallas, TX FULL_TIME
  • Your JobThe Technical Support Supervisor will have strong people leading skills and a desire to contribute to and improve our IT support structure, own challenges that come with supporting a global en...
  • 2 Months Ago

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Geospatial Systems Administrator
  • Maxar Technologies
  • Chantilly, VA
  • Please review the job details below. Are you a System Administrator that likes working on important and high visibility ...
  • 11/1/2024 12:00:00 AM

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Systems Support Specialist
  • Jenner & Block
  • Washington, DC
  • ABOUT JENNER & BLOCK Jenner & Block LLP is a law firm with global reach, with offices in Century City, Chicago, London, ...
  • 10/31/2024 12:00:00 AM

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Senior Security Engineer
  • The George Washington University
  • Ashburn, VA
  • I. JOB OVERVIEW Job Description Summary: George Washington University Information Technology (GWIT) is the chief provide...
  • 10/31/2024 12:00:00 AM

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Tech Specialist 2 (Telecommunications)
  • M.C. Dean, Inc.
  • Vienna, VA
  • Telecommunications Technical Specialist 2 Overview: The Telecommunications Technical Specialist 2 position may include B...
  • 10/30/2024 12:00:00 AM

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Systems Engineer Lead
  • The Staffing Resource Group, Inc
  • Chantilly, VA
  • Job Description Systems Engineer Lead Salary: $185k - $200k/yr. Location: Reston, VA (100% on site) Industry: Dept. of D...
  • 10/29/2024 12:00:00 AM

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Games Support Technician
  • Dave & Busters
  • Fairfax, VA
  • Dave & Busters - JobID: R-1006419 [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, y...
  • 10/29/2024 12:00:00 AM

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Install and Integration Test and Selection Cabler Tier I (Network Designer Install and Integration Level I) (Government)
  • AlienVault
  • Chantilly, VA
  • Job Description:AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions an...
  • 10/28/2024 12:00:00 AM

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Printer Technician
  • Randstad Digital
  • Chantilly, VA
  • JOB DESCRIPTION: Location: On-site, Chantilly, Virginia, United States Project Duration: Long-term project for Xerox Job...
  • 10/28/2024 12:00:00 AM

Income Estimation for Technical Support Supervisor jobs
$69,045 to $96,136