Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing technical assistance and support to our customers. You will troubleshoot and resolve technical issues related to gaming hardware, gaming software, operating systems amungst other items. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Duties:
- Provide technical support to customers via phone, email, or chat
- Diagnose and resolve technical issues related to gaming hardware, software, and peripherals
- Assist customers with setting up and configuring VPN connections
- Troubleshoot network connectivity problems and firewall issues
- Collaborate with other teams to escalate complex technical issues
- Document customer interactions and resolutions
- Follow up with customers to ensure their technical issues are resolved
- Stay up-to-date with the latest technology trends and advancements in the field of technical support
Skills:
- Strong knowledge of IT infrastructure and computer networking principles
- Proficiency in troubleshooting technical issues related to operating systems (Windows, macOS, Linux)
- Familiarity with computer hardware components and their functionalities
- Experience in providing technical support or help desk assistance
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both verbal and written
- Ability to work independently as well as part of a team
- Familiarity with ticketing systems is a plus
Join our team as a Technical Support Representative and be part of a dynamic organization that values innovation and customer satisfaction. Apply today!
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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