Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Our client is currently looking for 2nd Shift Foundry Maintenance Supervisor.Under the supervision of the Maintenance Manager, assist with maintenance planning, training, safety, special projects, and scheduling work.
This position requires supervising and coordinating work of employees within the maintenance department that repair, maintain the building / facility, and production machinery / equipment in the facility.
Responsibilities : -Work directly with Foundry Manager, and Maintenance Manager.-Make appropriate recommendations for corrective actions based on hazards, procedural discrepancies, deterioration of equipment, schedule maintenance activities, update PM's for efficiency and improvements.
Qualifications : Five to Seven years supervisory experience or five years maintenance experience in a Foundry , reliable presence that inspires calm and confidence in our team members.
Last updated : 2024-03-22
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0 Technical Support Supervisor jobs found in Binghamton, NY area