Technical Support Supervisor jobs in Daytona Beach, FL
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
- U.S. Legal Support
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Daytona Beach, FL
FULL_TIME
-
Are you organized, customer service driven and adaptable? Do you like to multi-task and problem solve?
U.S. Legal Support seeks a Customer Support Analyst that has great multi-tasking capability, manages time effectively, and an excellent communicator. Customer Support Analyst duties include serving as a liaison between the company and clients/customers for our Remote Depo platform and similar offerings (Live Litigation and WebEx).
If you possess these qualities, consider joining our legal service team in office role in Florida!
Customer Support Analyst Job Functions:
- Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution
- Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
- Assist clients, witnesses, and reporters with starting Remote Depo as needed
- Extensive knowledge on the ins and outs of remote tools including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
- Provide accurate, valid, and complete information by using the right methods/tools
- Work with clients to resolve issues and ensure service is conducted with integrity and professionalism
REMOTE DEPO SUPPORT LINKS:
- Create and send Remote Depo links
- Stay up to date on scheduling changes/standing orders, and make appropriate adjustments to Remote Depo links
- Extensive knowledge on the ins and outs of remote tools including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
- Work with clients to resolve issues and ensure service is conducted with integrity and professionalism
Perks and Benefits
We provide our Customer Support Analyst with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Requirements
All you need to be a Customer Support Analyst High School Diploma! A minimum of 2-3 years of customer service experience, litigation experience is a plus.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support
- 1 Month Ago
- Florida Technical College
-
De Land, FL
FULL_TIME
- Responsible for the oversight and coordination of all the programs and activities that support student recruitment, education, retention including reentries at the college and the campuses assigned. P...
- 18 Days Ago
- Florida Technical College
-
De Land, FL
FULL_TIME
- The Academic Program Manager provides academic supervision for Medical Assistant programs and all relevant courses. The main tasks will be concentrated in five main areas: Teaching, Student Retention,...
- 19 Days Ago
- Florida Technical College
-
De Land, FL
FULL_TIME
- Florida Technical College founded in 1982 to provide private, post-secondary education offering diploma, associate and bachelor's degree programs in a range of professions, including Healthcare, Const...
- 28 Days Ago
- U.S. Legal Support
-
Daytona Beach, FL
FULL_TIME
- Are you well-organized, detail-oriented, and dependable? Do you like a fast – paced environment and have a customer focus mindset?U.S. Legal Support seeks a Translation Coordinator that communicates e...
- 5 Days Ago
- All Therapies Support, Inc.
-
Palm, FL
PART_TIME
- All Therapies Support, Inc. is hiring dedicated Registered Behavior Technicians to provide ABA services in the home, school, and/or community. Services will be rendered in and around Flagler County, F...
- 12 Days Ago
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0 Technical Support Supervisor jobs found in Daytona Beach, FL area
- The Toro Company
-
Sanford, FL
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/24/2024 12:00:00 AM
- The City of Port Orange
-
Port Orange, FL
- We are so excited that you are interested in working for the City of Port Orange! We thrive on our Core Values which sho...
- 4/24/2024 12:00:00 AM
- Advantage Solutions
-
Sanford, FL
- Advantage Solutions Senior Business Analyst Chicago , Illinois Apply Now At our Company, we grow People, Brands, and Bus...
- 4/23/2024 12:00:00 AM
- Teledyne
-
Daytona Beach, FL
- Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that requir...
- 4/22/2024 12:00:00 AM
- Department Of The Treasury
-
Daytona Beach, FL
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
- Department Of The Treasury
-
Daytona Beach, FL
- Duties WHAT IS THE SMALL BUSINESS SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: h...
- 4/22/2024 12:00:00 AM
- Department Of The Treasury
-
Daytona Beach, FL
- Duties WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION? A description of the business units can be found at: htt...
- 4/22/2024 12:00:00 AM
- WEAVER CONSULTANTS GROUP
-
Deland, FL
- Job Details Level Experienced Job Location DeLand FL - DeLand, FL Position Type Full Time Job Shift Day Job Category Adm...
- 4/22/2024 12:00:00 AM
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