Technical Support Supervisor jobs in Des Moines, IA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Technical Support Supervisor jobs

S
Customer Support Representative II (C)
  • Staff Finders Technical of Oregon
  • Johnston, IA CONTRACTOR
  • John Deere: Customer Support Representative II - Enterprise Contact Center

    Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.

    This position offers a retention bonus after 6, 12, and 18 months of employment.
    This position offers pay increases based on 6, 12, and 24 months of employment.

    SPECIAL CONSIDERATIONS: 
    • Support hours fall between the hours of 7am – 6pm, Monday - Friday. Some Saturdays may be required.
    • Candidate must be available to work any 8hr shift within the 7am-6pm support window.
    • Please note, rotations occur monthly.
    • Hybrid work schedule:
    • 2 days onsite / 3 days offsite - Tuesdays are required onsite, with either Wed/Thurs as additional onsite shift.
    • Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee or be provided group transportation.

    Training is approximately 2 weeks in length:
    • Week 1 is onsite at JDF (Johnston), focused on exposure to resources and company introduction.
    • Week 2 is hybrid, focused on Tier 1 training support and mentoring with senior reps.
    • Weeks 3 & 4 will consist of mentoring with senior reps.
    • Following week 4, agent will begin taking calls and emails.
    • Takes approximately 3-4 months from start date to reach full productivity.

    PRIMARY RESPONSIBILITIES & DUTIES:
    • The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
    • Approximately 10-15 calls/day.
    • Nearly all outbound calls are escalations from Tier I.

    Common calls and emails include:
    • General product questions, availability, compatibility.
    • Ag, Residential and Commercial Turf, and Golf product issues/complaints.
    • Warranty registration, and extended warranty coverage.
    • Out of warranty assistance.
    • Parts and publications lookups.
    • Loyalty Rewards programs.

    IDEAL CANDIDATES SHOULD HAVE:
    • Call Center experience.
    • 6 months experience with customer service / support experience.
    • Efficient researching / troubleshooting skills.
    • High comfort level and experience with consumer software applications.
    • Skills in interpersonal communications, negotiation, and conflict resolution.
    • Excellent written and verbal communication skills.
    • Speak with confidence.
    • Proficiency with Microsoft Office products.
    • Solid work history and proven dependability.

    Candidates with the following skills and experience will stand out:
    • Knowledge of agriculture, turf (mowers) and utility vehicles.
    • Prior work experience in Agriculture or Technology dealer channels.
    • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
  • 5 Days Ago
Apply this Job
S
Computer Support Associate/I.T. (C)
  • Staff Finders Technical of Oregon
  • Urbandale, IA CONTRACTOR
  • John Deere: Computer Support Associate: I.T.Top Must Haves:Focus on break fix for hardware/software and ensuring customer satisfactionWorking and collaborating in a team environment to solve problems ...
  • 5 Days Ago
Apply this Job
S
(37801) Late-Night Customer Support Representative
  • Staff Finders Technical of Oregon
  • Johnston, IA CONTRACTOR
  • (37801) Late-Night Customer Support Representative - Full Remote (CST) Client: John DeereReq# / Job Title: 37801/ Customer Support Representative IIPayrate: $19.50 /hourLocation: Urbandale, IAApproved...
  • 23 Days Ago
Apply this Job
S
(37196) CCMS/Ag Management Solutions: Machine Support Specialist
  • Staff Finders Technical of Oregon
  • Johnston, IA FULL_TIME
  • Location: Urbandale, Iowa Approved Duration: 27 months Accessibility: Onsite Shift Days: Monday – Friday Shift Hours: 7am – 3:30pm We would prefer candidates that can be work onsite. Depending on the ...
  • 3 Days Ago
Apply this Job
I
Technical Support Specialist
  • ISPN
  • Des Moines, IA FULL_TIME
  • Employment type: Full-timeCompensation: $15/hour start (pay differential for Spanish speaking applicants)Location: KS, MO, or IA Residents Only. ISPN is a proud employer providing job opportunities in...
  • 11 Days Ago
Apply this Job
P
Technical Support Engineer (L2)
  • Pragmatic Play India Pvt. Ltd.
  • Telangana, IA FULL_TIME
  • About us: Pragmatic Play is a fast growing and one of largest leading B2B content provider to the iGaming Industry and to our customers around the world, offering a multi-product portfolio that is inn...
  • 13 Days Ago
Apply this Job
View All Technical Support Supervisor Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Technical Support Supervisor jobs found in Des Moines, IA area

M
IP Engineer I, Carrier Operations - Located in Des Moines, IA
  • Mediacom Communications Corporation
  • Des Moines, IA
  • Located in Des Moines, IA Position: IP Engineer I Who we are: S ince 1995, Mediacom Communications has become a coast-to...
  • 4/19/2024 12:00:00 AM
Apply this job
J
Field Services Technician Level 3 (Silent-Aire Mission Critical Services)
  • Johnson Controls International
  • Des Moines, IA
  • As a part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of n...
  • 4/19/2024 12:00:00 AM
Apply this job
A
Network Engineer (Remote Eligible)
  • Aureon
  • West Des Moines, IA
  • PRIMARY DUTIES AND RESPONSIBILITIES: Design, setup and configure complex WAN and LAN environments Configure and install ...
  • 4/18/2024 12:00:00 AM
Apply this job
M
IP Engineer I - Located in Des Moines, IA
  • Mediacom Communications Corporation
  • Des Moines, IA
  • Located in Des Moines, IA Position: IP Engineer I Who we are: S ince 1995, Mediacom Communications has become a coast-to...
  • 4/17/2024 12:00:00 AM
Apply this job
J
Service Desk Technician
  • JT Logistics
  • Des Moines, IA
  • Supports the computing and telecommunication network operations for JT Logistics Solutions and all related and subsidiar...
  • 4/17/2024 12:00:00 AM
Apply this job
S
Environmental Health Safety Specialist
  • Siegwerk
  • Des Moines, IA
  • Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. A career here wil...
  • 4/17/2024 12:00:00 AM
Apply this job
H
Maintenance Supervisor
  • Hiring Now!
  • Des Moines, IA
  • Our manufacturing company is seeking an experienced and highly motivated Maintenance Supervisor to join our team near Wi...
  • 4/17/2024 12:00:00 AM
Apply this job
J
Service Desk Technician
  • Jt Logistics
  • Des Moines, IA
  • Supports the computing and telecommunication network operations for JT Logistics Solutions and all related and subsidiar...
  • 4/16/2024 12:00:00 AM
Apply this job
View All Technical Support Supervisor Jobs

About Des Moines, Iowa

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$65,766 to $91,573
Des Moines, Iowa area prices
were up 0.8% from a year ago
View detail

What does a Technical Support Supervisor do?

Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020