Technical Support Supervisor jobs in Idaho
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
ESI IWMS Customer Support
- Edgewater Technical Associates
-
Idaho Falls, ID
FULL_TIME
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Edgewater is seeking qualified candidates for an ESI IWMS Customer Support opportunity to support the Navy Nuclear Laboratory (NNL). This work can be performed at the Kesselring, Knolls or NRF site.
Location: Onsite - Kesselring, Knolls or NRF
Duration: 3 Years
Clearance: DOE L Clearance
Required Experience: 0 - 5 Years
The Naval Nuclear Laboratory (NNL) develops advanced naval nuclear propulsion technology for the safety and reliability of our Navy's submarine and aircraft fleet. The Integrated Workplace Management System (IWMS) Functional Owner will gather functional requirements from stakeholders, organize system demonstrations and facilitate key stakeholder testing of the NextGeneration IWMS capabilities on PrimeNet. This is expected to be a three-year position to roll-out full implementation of the following new IWMS capabilities for NNL:
- Facility and Capital Projects Management capabilities
- Seating & Space Management capabilities
- Facility Condition Assessment capabilities
- Automated business intelligence product development
Education- Bachelor’s degree in any discipline and at least 5 years work experience in areas listed below in the desired knowledge, skills and abilities list.
- Certification in at least one continuous improvement, facilitation or process improvement discipline (e.g., Lean Belt, Kepner-Tregoe, Prosci Change Management, Knowledge Management)
Experience- The successful candidate will have exceptional English written and verbal communication skills, be versed in meeting facilitation and have some degree of continuous improvement, process improvement or group facilitation training and experience.
- Work experience in any of the following areas:
- Facilities and Infrastructure Life Cycle Management
- Facilities and Infrastructure Data Management
- Workflow Application use and/or development
- Electronic Asset Management System use and/or development
- Computerized Maintenance Management Systems use and/or development
- Integrated Workplace Management System use and/or development
- Information Technology Application configuration and/or development
- Visual data display development (design and/or coding experience)
If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers
Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!
WORKING WITH EDGEWATER
Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.
Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.
View all Edgewater opportunities at www.edgewatertech.net/careers - 10 Days Ago
Software Technical Support Specialist
- ZOLL LifeVest
-
Boise, ID
FULL_TIME
- Location: Placeholder, ID Data Management ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accou...
- 18 Days Ago
Technical Support Specialist
- RightStone
-
Garden, ID
CONTRACTOR
- WE ARE HIRING! We are seeking a Technical Support Specialist with a proven track record of delivering excellent customer service in Boise, ID 83714. This position is fast paced managing inbound techni...
- 21 Days Ago
Technical Support Specialist
- Gem Innovation Schools
-
Meridian, ID
FULL_TIME
- Are you interested in making a significant impact in students’ lives? Would you like to be part of a team that is committed to do whatever it takes to make every student successful? Gem Prep is seekin...
- Just Posted
Technical Support Specialist
- Gem Prep Innovation Schools
-
Meridian, ID
FULL_TIME
- Are you interested in making a significant impact in students’ lives? Would you like to be part of a team that is committed to do whatever it takes to make every student successful? Gem Prep is seekin...
- Just Posted
Technical Support Specialist
- Gem Innovation Schools
-
Pocatello, ID
FULL_TIME
- Are you interested in making a significant impact in students’ lives? Would you like to be part of a team that is committed to do whatever it takes to make every student successful? Gem Prep is seekin...
- Just Posted
Technical Support Supervisor jobs at Popular Companies
Junior Technical Support Supervisor
- AGILANT SOLUTIONS INC.
-
Port Washington, NY
- Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
- 4/24/2024 12:00:00 AM
Technical Support Supervisor
- Igt
-
Egg Harbor City, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/23/2024 12:00:00 AM
Senior Technical Support Supervisor
- Agilant Solutions Inc.
-
Port Washington, NY
- Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
- 4/23/2024 12:00:00 AM
IT Technical Support Supervisor
- City of Boulder
-
Boulder, CO
- It's a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 ...
- 4/22/2024 12:00:00 AM
Technical Support Supervisor
- IGT
-
Egg Harbor, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/21/2024 12:00:00 AM
I.T. Help Desk Manager
- New England Authentic Eats (Papa Gino's/D'Angelo)
-
Dedham, MA
- Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
- 4/21/2024 12:00:00 AM
Tier I Technical Support Specialist
- Cubex LLC
-
Phoenix, AZ
- CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the...
- 4/21/2024 12:00:00 AM
Technical Support Specialist
- Transition Networks, Inc.
-
- ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
- 4/21/2024 12:00:00 AM
About Idaho
Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise.
Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,257 to $88,080
Most Popular Cities in Idaho for Technical Support Supervisor Jobs
What does a Technical Support Supervisor do?
Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019