Technical Support Supervisor jobs in Illinois

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Production Supervisor - Kankakee,IL
  • Signode -Production Supervisor
  • Kankakee, IL FULL_TIME
  • Production Supervisor - Kankakee,IL

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $75,000-$85,000

    Summary

    The Production Supervisor oversees and coordinates the efforts of the hourly production employees.  They ensure that product specifications are met with a high standard of quality.  They are responsible to make sure compliance is met with all standards, policies, regulations, for the safe, environmentally sound production of a quality product. 

    Essential Functions

    • Working closely with plant staff to provide a safe working environment.
    • Responsible for meeting plant and company objectives.
    • Performing day-to-day operations on the production floor with constant emphasis on safety, quality, delivery, and cost.
    • Running production lines and machines when employees are absent, or the plant is shorthanded with workers.
    • Assuring conformance of finished product to company, industry, and customer specifications at minimum cost and optimum efficiency.
    • Directing, teaching, coaching, and training of production employees.
    • Being responsible to maintain shop floor metrics, visual controls, and continuous improvement methods to the manufacturing floor.
    • Supervision of production associates including performance reviews, onboarding, discipline, and terminations.
    • Monitoring and administering attendance and vacation.
    • Ability to function in a fast paced, dynamic environment.
    • Possessing strong leadership skills with a desire to move up in the organization.
    • Having in-depth knowledge of manufacturing processes and improvement processes.
    • Ability to effectively implement change.
    • Possessing knowledge of safety, health, and environmental rules, laws, requirements, and applicable Signode policies.
    • Demonstrating problem-solving skills.
    • Effective abilities in leadership, interpersonal, and organizational skills.
    • Ability to effectively manage time and resources.
    • Must possess strong verbal and written communication skills.
    • Other duties as assigned by plant manager.
    • Wearing all proper PPE and follow all safety regulations/procedures.

    Position Qualifications

    Education: High School diploma or GED, with accredited BS degree preferred.

    Experience: 5 years of manufacturing experience.

    • Minimum 2 years of leadership experience in a manufacturing environment.
    • OR Any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.

    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Safety & Security
    • Priority Setting
    • Communication (Oral & Written)
    • Conflict Management
    • Problem Solving
    • Resourcefulness
    • Team Building
    • Listening


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


  • 27 Days Ago

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Dock Supervisor - Full Time
  • Dohrn Transfer -Dock Supervisor
  • Falls, IL FULL_TIME
  • Dock Supervisor - Full Time Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state...
  • 27 Days Ago

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Operation supervisor
  • Staff Finders Technical
  • East Moline, IL FULL_TIME
  • First shift position. Metatarsals required for first day. Onsite from Day 1 - Fully remote candidates will not be considered. Manage daily manpower through operator certification and cross-training Ma...
  • Just Posted

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Production Supervisor
  • OneSource Technical, Inc
  • Oswego, IL FULL_TIME
  • Production Supervisor Global foods manufacturer recently expanded operations and is hiring for a several Production Supervisors Responsible for overseeing a production line and oversee both the people...
  • 1 Month Ago

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(460) Computer Support Assoicate - I - IT Support
  • Staff Finders Technical of Oregon
  • Champaign, IL CONTRACTOR
  • This is a 1st Shift onsite with flex start 7/8amam- 5/6pmJob Description: Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following dutiesJob Duti...
  • Just Posted

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Technical Support
  • American Technology Consulting
  • Moline, IL CONTRACTOR
  • Technical SupportMoline, ILOnsite PositionJob Description:We are seeking experienced and motivated individuals to join our team. As part of our IT team, you will oversee hardware and software configur...
  • 7 Days Ago

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Junior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Port Washington, NY
  • Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
  • 4/24/2024 12:00:00 AM

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Technical Support Specialist
  • Kaseya
  • Columbia, SC
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 4/24/2024 12:00:00 AM

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Technical Support Supervisor
  • Igt
  • Egg Harbor City, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/23/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • Agilant Solutions Inc.
  • Port Washington, NY
  • Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
  • 4/23/2024 12:00:00 AM

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Technical Support Supervisor
  • IGT
  • Egg Harbor, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/21/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/21/2024 12:00:00 AM

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Technical Support Expert - Level 1 - Remote Monitoring and Management (RMM)
  • Kaseya Limited
  • Orlando, FL
  • Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Pro...
  • 4/21/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 4/20/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$69,359 to $96,577

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019