Technical Support Supervisor jobs in Jacksonville, FL

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Publications Writer_Jax
  • Tactical Air Support
  • Jacksonville, FL FULL_TIME
  • POSITION ANNOUNCEMENT
    Jacksonville, Florida

    TECHNICAL PUBLICATIONS WRITER
    Operations / MRO Services

    Starting Salary Range: $74,000 - $84,000, DOE
    FLSA: Non-Exempt

    Tactical Air Support is Nevada Center for Entrepreneurial Technology (NCET) 2019 Aerospace / Aviation Company of the Year

    Tactical Air Support, Inc., a national company operating in 14 states across the country, provides domestic and international "Center of Excellence" training and advisory services in tactical aviation, as well as the production, modification, and sustainment/maintenance of high-performance aircraft, is seeking an experienced Technical Publications Writer to join our team.

    The maintenance and production teams support Tactical Air's fleet of fighter aircraft with over 75 years of combined experience in tactical aviation maintenance and more than 30 years of military adversary contract maintenance, modification, repair, and operations. MRO Services staff are a dedicated team comprised of experienced, A&P-certified, and tactical aircraft mechanics, technicians, engineers, and logisticians who all work ensuring safe and seamless operations.

    This position is located in Jacksonville, Florida, the largest city in Florida with a population close to one million people. Jacksonville boasts the largest Naval port in the United States and offers communities rich in history, arts and culture, entertainment, recreation, and cuisine. There is truly something for everyone. Check out https://www.lifestorage.com/blog/moving/moving-to-jacksonville-fl/ for more information about living in Jacksonville.

    The ideal candidate for the Technical Publications Writer has a passion for aviation with demonstrated knowledge of industry best practices for technical documentation and the ability to deliver results as part of a dynamic, cross-functional team. The Technical Publications Writer will be responsible for developing lean, effective, easy-to-maintain technical content, through proactive engagement with Tactical Air Support engineers, technicians, subcontractors, and customers.

    The key desirable and preferred requirements for this position include:

    • Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. Please see job description for minimum requirements.
    • Possess a high degree of knowledge and expertise in aircraft electrical/avionics and structural systems.
    • Demonstrated in-depth knowledge related to the creation of applicable maintenance, technical, special tools and test equipment manuals, publications, and instructions.
    • Strong computer skills with the ability to utilize various software and applications (Microsoft Office 365/GCC High/MS Teams, Adobe DC PDF suite preferred) for creating documents and reports, spreadsheets, presentations, and publications as required; web-based applications for organizing work, communications, or data entry; virtual office/cloud-based file sharing.
    • Ability to properly handle classified materials, manage files, and maintain records in compliance with the standard or required recordkeeping practices.
    • Ability to plan and carry work through to completion with accuracy and attention to detail.
    • Ability to comfortably manage multiple tasks and projects utilizing time management and organization skills.
    • Strong interpersonal skills and ability to provide excellent customer service.
    • Ability to manage multiple roles and projects and to see the big picture.
    • Ability to remain calm under pressure and be adaptable.
    • Ability to read, listen to, and understand information and ideas verbally and in writing.
    • Creativity, positivity, and confidence.
    • Regular travel to various work sites throughout the U.S. may be required.
    • Must be eligible to obtain U.S. government security clearance.
    • This position is subject to pre-employment and random drug/alcohol screening (including for marijuana).

    Tactical Air offers a comprehensive benefits package, including (but not limited to) 401K retirement savings plan with employer match, full health/dental/vision care, and life insurance. The level of position offered will be dependent upon background and qualifications. If you are a dynamic, self-motivated individual who appreciates challenging yet rewarding work, with a keen interest in developing technical publications, Tactical Air invites you to apply.

    If any applicant requires assistance in accessing or completing an employment application, please contact Human Resources.

    Tactical Air is proud to be an EOE AA M/F/Vet/Disability Employer



    For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

    https://tacticalairsupport.isolvedhire.com/jobs/744804-95462.html


    Tactical Air Support is proud to be an EOE AA M/F/Vet/Disability Employer

     

  • 1 Month Ago

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Technical Support
  • Bryte
  • Jacksonville, FL FULL_TIME
  • We're looking for a tech-savvy problem-solver to join our dynamic team as a Technical Support Specialist. You'll be the frontline hero, providing excellent customer service and resolving technical iss...
  • 25 Days Ago

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COORDINATOR / TRAINOR SPECIALIST
  • Clay County Supervisor of Elections
  • Springs, FL FULL_TIME
  • COORDINATOR / TRAINOR SPECIALIST Employment Type: Full-time The Training Specialist is responsible for all aspects of recruitment, orientation, and training, from writing and producing training manual...
  • 10 Days Ago

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Technical Support Representative II
  • Fortegra
  • Jacksonville, FL FULL_TIME
  • The Technical Support representative investigates, evaluates, and negotiates service contract claims to our contractual liability. Effects settlement within prescribed limits and submits recommendatio...
  • 3 Days Ago

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Technical Support Engineer I
  • FIS Global
  • Jacksonville, FL OTHER,FULL_TIME
  • Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionAt FIS, our technology and our pe...
  • 3 Days Ago

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Technical Support Engineer I
  • Jobs for Humanity
  • Jacksonville, FL FULL_TIME
  • Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Globa...
  • 4 Days Ago

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0 Technical Support Supervisor jobs found in Jacksonville, FL area

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Broadband Network Engineer
  • IQ Fiber
  • Jacksonville, FL
  • Job Description Job Description A Smarter Career Choice Since the internet is now the heartbeat of our home and it shoul...
  • 4/23/2024 12:00:00 AM

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Technical Support Representative II
  • Fortegra
  • Jacksonville, FL
  • The Technical Support representative investigates, evaluates, and negotiates service contract claims to our contractual ...
  • 4/23/2024 12:00:00 AM

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Maintenance Operations & Field Support Specialist
  • Carlisle Companies
  • Saint Augustine, FL
  • Job Description******Position will travel frequently to our facilities in the US and Mexico******Anticipated travel will...
  • 4/22/2024 12:00:00 AM

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Network Engineer
  • Carlisle Companies
  • Saint Augustine, FL
  • Job DescriptionThis position will be on-site and can be located at any of the following facilities:St. Augustine, FLCerr...
  • 4/22/2024 12:00:00 AM

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IT Manager, SAP Record to Report
  • Carlisle Companies
  • Saint Augustine, FL
  • Job DescriptionSUMMARYThe IT Manager SAP Record to Report will be responsible for delivering the Record to Report soluti...
  • 4/22/2024 12:00:00 AM

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Data Warehouse Developer (Enterprise Intelligence Developer)
  • Nemours Children's Health
  • Jacksonville, FL
  • Job Description Nemours is seeking a Data Warehouse Developer (Enterprise Intelligence Developer), to join our Nemours C...
  • 4/21/2024 12:00:00 AM

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IT Manager - SAP Source to Pay
  • Carlisle Companies, Inc.
  • Saint Augustine, FL
  • Job Description SUMMARY The IT Manager, SAP Source to Pay (STP) will be responsible for delivering the Source to Pay sol...
  • 4/21/2024 12:00:00 AM

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Project Inspector
  • City of Jacksonville, FL
  • Jacksonville, FL
  • Salary: $44,285.52 - $46,499.80 Annually Location : Jacksonville, FL Job Type: Civil Service Job Number: 2023-05128 Depa...
  • 4/21/2024 12:00:00 AM

Jacksonville is the most populous city in Florida, the most populous city in the southeastern United States and the largest city by area in the contiguous United States. It is the seat of Duval County, with which the city government consolidated in 1968. Consolidation gave Jacksonville its great size and placed most of its metropolitan population within the city limits. As of 2017 Jacksonville's population was estimated to be 892,062. The Jacksonville metropolitan area has a population of 1,523,615 and is the fourth largest in Florida. Jacksonville is centered on the banks of the St. Johns ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$64,139 to $89,308
Jacksonville, Florida area prices
were up 1.5% from a year ago

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