Technical Support Supervisor jobs in Lebanon, PA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Support
  • KIT Network Cabling
  • Lebanon, PA FULL_TIME
  • JOB RESPONSIBILITIES:

    • First line support for clients and field technicians; respond to requests for technical assistance by phone, email, and ticketing system
    • Diagnose and resolve technical hardware and software issues
    • Log all Help Desk interactions, requests, and document resolutions
    • Generate requisitions and track acquisitions of new hardware, software, and license purchases
    • Build Servers
    • Creating and updating technology support content
    • Coordinate between Central Station and clients (Alarm Monitoring)
    • Install security patches, software updates, and firmware updates on client headend devices
    • Install and configure software and hardware including servers, CCTVs, physical security access systems, switches, phones, and Wireless Networks.
    • Track client maintenance agreements
    • Coordinate with the Operations Manager to schedule service calls
    • If required, work additional hours outside of regularly scheduled business hours or weekend or holidays to meet business needs
    • Provide remote monitoring of client equipment by means of remote management software

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Ability to effectively communicate technical information to internal and external contacts
    • Ability to communicate technical concepts to both technical and non-technical audiences
    • A collaborator
    • Strong attention to detail
    • A Self-starter, with the ability to independently prioritize
    • Strong critical thinking skills
    • Personable, professional, and relational
    • Strong written and verbal communication
    • Problem solver

    DESIRED QUALIFICATIONS:

    • Knowledge in the following:
    • Wireless networking (Controllers, Access Points, Bridges)
    • Wireless surveys
    • Video security systems (On-Premise and Cloud)
    • Door Access Control Systems
    • Voice Switches
    • Data Switches
    • Paging
    • Structured Cabling (Troubleshooting)
    • KIT Communications will provide training as required if candidate is not familiar with a few of the above qualifications

    Job Type: Full-time

    Pay: From $20.00 per hour

    Benefits:

    • Flexible schedule
    • Health insurance
    • Paid time off
    • Retirement plan

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Education:

    • High school or equivalent (Preferred)

    Work Location:

    • One location

    Work Remotely:

    • No

    Work Location: In person

  • 3 Days Ago

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Residential Program Supervisor
  • Pathways Health and Community Support, LLC
  • Pottsville, PA FULL_TIME
  • Description Position at The Redco Group, LLC About this role As a Residential Program Supervisor, you are responsible for the direct care of the residents. The Site Supervisor will implement the teach...
  • 16 Days Ago

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Supervisor Perioperative Technical Services - Operating Room
  • Penn State Health
  • Hershey, PA FULL_TIME
  • Penn State Health - Milton S. Hershey Medical Center Location : US:PA:Hershey Work Type : Full Time FTE : 1.00 Shift : Varied Hours : 40 hours a week SUMMARY OF POSITION : Responsible to coordinate, s...
  • 3 Days Ago

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Direct Support Supervisor
  • County of Lebanon
  • Lebanon, PA FULL_TIME
  • County of LebanonJob Announcement Position: Direct Support Supervisor Renova Center Department: 25 Metro CenterLebanon, PA 17042 Available: Immediately Bargaining Unit: NONE Hours: 40 hours/week, ever...
  • 13 Days Ago

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Supervisor Dispatch and Support Technology
  • Geisinger
  • Danville, PA FULL_TIME
  • Oversees the daily operations of the dispatch center.Hires and supervises monitoring and dispatch center staff.Performs performance evaluations on dispatch staff in cooperation with input from appropr...
  • 1 Month Ago

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MENTAL HEALTH SUPERVISOR- PEER SUPPORT CPSS
  • PEERSTAR, LLC
  • Lebanon, PA PART_TIME
  • MENTAL HEALTH SUPERVISOR -PEER SUPPORT CPSSWE ARE GROWING! COME JOIN OUR TEAMThe position of Certified Peer Specialist Supervisor will provide supervision to Peer Specialist.Must meet or posses the cr...
  • 3 Days Ago

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0 Technical Support Supervisor jobs found in Lebanon, PA area

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Database Administrator
  • Pennsylvania Legislative Data Processing Center
  • Harrisburg, PA
  • Title: IBM DB2 Database Administrator Department: Legislative Data Processing Center, Distributed Systems Department Rep...
  • 3/28/2024 12:00:00 AM

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Oracle Developer/ Admin
  • Crescens Inc.
  • Harrisburg, PA
  • Job Title: Oracle Developer/ Admin Location: Remote Duration: 6+ Months Job Description: Provides technical support to C...
  • 3/28/2024 12:00:00 AM

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Network Infrastructure Architect
  • Eclaro
  • Enola, PA
  • Network Infrastructure Architect Job Number: 24-00327 Use your skills where innovative technology solutions begin. Eclar...
  • 3/28/2024 12:00:00 AM

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Sr Engineer
  • Bayer
  • Myerstown, PA
  • At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for a...
  • 3/28/2024 12:00:00 AM

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Electronics Technician
  • Experis
  • Lebanon, PA
  • We seek a highly motivated Controls Technician to join a dynamic maintenance team. In this role, you will be crucial in ...
  • 3/25/2024 12:00:00 AM

C
Principal Associate, Ontologist and Data Modeling
  • Capital One
  • York, PA
  • 11 West 19th Street (22008), United States of America, New York, New York Principal Associate, Ontologist and Data Model...
  • 3/25/2024 12:00:00 AM

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MAINTENANCE MECHANIC III
  • Brantner and Associates, Inc
  • Jonestown, PA
  • At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, su...
  • 3/25/2024 12:00:00 AM

T
Warehouse Assistant (Monday - Friday)
  • Travis Perkins PLC
  • Carlisle, PA
  • You are here: > > Warehouse Assistant (Monday - Friday) * **Warehouse Assistant (Monday - Friday)** * Business: BSS * Se...
  • 3/24/2024 12:00:00 AM

Lebanon (/ˈlɛbənən/) is a city in and the county seat of Lebanon County, Pennsylvania, United States. The population was 25,477 at the 2010 census, a 4.2% increase from the 2000 count of 24,461. Lebanon is located in the central part of the Lebanon Valley, 26 miles (42 km) east of Harrisburg and 29 miles (47 km) west of Reading. Lebanon was founded by George Steitz in 1740 and was originally named Steitztown. According to the United States Census Bureau, the city has a total area of 4.2 square miles (11 km2), all of it land. Lebanon is bordered to the north and east by North Lebanon Township (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$65,991 to $91,889
Lebanon, Pennsylvania area prices
were up 1.5% from a year ago

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