Technical Support Supervisor jobs in Maryland

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Genomics Lead Technical Support
  • Chenega Professional & Technical Services
  • Ft Detrick, MD FULL_TIME
  • Overview

    Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Professional & Technical Services, LLC, a Chenega Professional Services’ company, is looking for a Laboratory Technician 5 – Genomics Lead Technical Support to support the United States Army Medical Research Institute of Infection Diseases by providing laboratory support for research efforts within the Center for Genome Sciences in the Molecular Biology Division. The Laboratory Technician will conduct basic and applied research on current and emerging threats in support of the biodefense and infectious disease program.

    In this role, the Laboratory Technician shall aid in the execution of scientific studies including extraction of nucleic acids from different biological matrices, quantification and quality of RNA and DNA, PCR amplification, sequencing library preparation and quantification, high-throughput screening assays and/or high-throughput sequencing on infectious agents. The Laboratory Technician will support processing of tissues from animal, data analyzing and maintaining laboratory areas and equipment. The Laboratory Technician shall provide supervisory support to junior contract personnel, training to new personnel, and perform routine laboratory safety inspections for assigned areas.

    Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

    Responsibilities
    • Perform work on automation equipment that can handle and process high numbers of samples such as Hamilton STAR and King Fisher liquid handlers. Perform purification of nucleic acids from inactivated viral cultures, animal tissues and human subject blood. Assist with design and performing nucleic acid-based assays for tissue culture and/or animal tissue samples.
    • Perform research in next generation sequencing (NGS) including Illumina (iSeq, MiniSeq, MiSeq, NextSeq 2000 and NovaSeq 6000), and Oxford Nanopore Technologies (MinION and GridION). Will also perform nucleic acid extraction, bioanalysis, and quantitation, conventional PCR and qPCR, manual and automated library preparation including RNAseq and DNAseq, and DNA size selection and fractionation including SAGE ELF and Blue Pippin. Additionally, will perform molecular biology work including cloning, primer design, Gibson Assembly, restriction enzyme digestion, ligation, site directed mutagenesis, in vitro transcription, and reverse transcription.
    • Operate and analyze data collected on Western Blot equipment such as Protein Simple WES, DNA fragmentation using Covaris systems, Real-Time PCR Detection System such as BioRad CFX, and quantification and QC of RNA and DNA using NanoDrop 8000, Qubit 3.0 Fluorometer, and Agilent 2200 and 4200 TapeStation systems. Will maintain mammalian cell cultures including primary and secondary cell lines and cell line cultures in BSL-2, BSL-3 and BSL-4 as required.
    • Evaluate effects of pathogen infection on host (animal models or in vitro cultures) analyzing gene expression using RNAseq protocols (bulk, targeted, single cell or spatial) to identify deregulated signaling pathways that can lead to novel treatment strategies for infectious diseases. Will also evaluate the pathogen by population genomics and whole genome sequencing.
    • Support animal studies when required by assisting the study personnel to collect and process animal specimens. Analysis may include immunological procedures including Enzyme Linked immunoassay (ELISA), Western blot, Flow Cytometry and RNA/DNA sequencing assays.
    • Train new employees, ensure SOPs are followed, deviations are recorded, and safety procedures are observed.
    • Assist in the preparation of technical reports and manuscripts relating to their research efforts. Present results in written and oral format publicly and internally as requested.
    • Write and review standard operating procedures (SOPs), capture forms, and all supporting documentation in accordance with Good Laboratory Practice (GLP) and Well-Documented (WD) study regulations as required.
    • Responsible for assessing and maintaining laboratory supplies. Will inventory supplies and ensure supply orders are coordinated with Division resources. Will ensure that all assigned laboratory space is orderly and compliant with all regulatory guidance.
    • Communicate to the PI or assigned TPOC experimental data, laboratory, or other work-related issues. Communicate with internal maintenance or external vendors for technical support and troubleshooting.
    • Maintain an orderly laboratory environment in compliance with regulations. Assist in maintaining laboratory equipment, specimen and reagent inventories, as well as keep an organized, safe and professional work environment
    • Participate in regular laboratory decontamination and cleaning to include periodically decontaminating the main laboratory areas, benches and biosafety cabinets to reduce possible sources of contamination. Appropriately dispose of waste and packaging material.
    • Serve as a lab manager, responsible for weekly and monthly cleaning and maintenance of the area assigned as required. This includes testing of emergency showers, eye washes and flushing of laboratory drains. Participate in regular instrumentation washes, cleaning and maintenance.
    • Maintain laboratory records, document sample processing, protocol design and usage, and data management that meet current CGS and Institutional requirements and ensure continuity and collective-sharing of resources.
    • May be required to cross-train and provide laboratory technical support to other areas within the Molecular Biology Division as needed.
    • BPRP enrollment is required and will be held and maintained IAW the provisions in this contract and all applicable regulations.
    Qualifications
    • A Master of Science degree and/or a minimum of 6 years of relevant expertise in Genomics.
    • Enrollment in the BPRP (BSL-3 and BSL-4) is required.
    • Active or ability to obtain a Secret level government clearance.

    Knowledge, Skills and Abilities:

    • Basic cell culture techniques performed under sterile conditions
    • Mastery of in vitro and in vivo microbiological techniques, specifically enzymatic assays, cell-based phenotypic and reporter assays, Minimum Inhibitory Concentration (MIC) and plaque assays
    • Experience with immunological procedures including ELISA, Western blot, and Mesoscale Discovery based assays
    • Excellent oral and written communication skills
    • Excellent organizational skills
    • Multi-task in a high paced environment
    • Works well with others
    • Prior experience in BSL-2, BSL-3, and BSL-4 biocontainment labs preferred
    • Ability to obtain and maintain BPRP status.
    Estimated Salary/WageUSD $67,000.00/Yr. Up to USD $85,000.00/Yr.

    About the Company:
    Chenega Professional & Technical Services



  • 16 Days Ago

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Laboratory Technician 3 - Genomics Technical Support
  • Chenega Professional & Technical Services
  • Ft Detrick, MD FULL_TIME
  • OverviewCome join a company that strives for Extraordinary People and Exceptional Performance! Chenega Professional & Technical Services, LLC, a Chenega Professional Services’ company, is looking for ...
  • 16 Days Ago

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Supervisor emergency
  • UIC Technical Services
  • Aberdeen, MD FULL_TIME
  • Overview Emergency Vehicle Technician Supervisor (APG 2024-20302) : Bowhead seeks an Emergency Vehicle Technician Supervisor. This individual will be responsible for performing a variety of skilled ta...
  • 21 Days Ago

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TECHNICAL SUPPORT
  • Veterans Sourcing Group
  • Lusby, MD CONTRACTOR,FULL_TIME
  • TECHNICAL SUPPORT Pay Rate: $23.50 Per Hour W2 Location: Lusby, MD - Onsite 6 months contract Job Description: Reviews, analyzes, and evaluates information technology systems operations. May require a...
  • 1 Day Ago

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MSP Aviation Support Supervisor I
  • State of Maryland - MSP - Support Services Bureau
  • Baltimore, MD FULL_TIME
  • IntroductionPLEASE FILL OUT THE APPLICATION COMPLETELY. The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selecti...
  • 24 Days Ago

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Technical supervisor
  • Johns Hopkins Applied Physics Laboratory (APL)
  • Laurel, MD FULL_TIME
  • Description Do you love to apply complex scientific concepts to real world applications? Are you searching for meaningful work in applied spectroscopy? Are you passionate about helping staff meet thei...
  • 18 Days Ago

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Technical Support Supervisor
  • Metasys Technologies
  • Mundelein, IL
  • IT Support Supervisor Direct Hire On-site in Mundelein, IL with 25% regional travel Our direct client is seeking an expe...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 3/26/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Job Type Full Time Location IL Department Service Desk Reports to Contact Center Manager...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • The Judge Group
  • South San Francisco, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/24/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$69,721 to $97,083

Technical Support Supervisor in Kennewick, WA
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December 26, 2019