Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
ABOUT YOUR ROLE
The Behavioral Health Program Supervisor provides clinical guidance and management, support and development to all licensed and unlicensed clinicians and case management staff. The Clinical supervisor provides oversight and supervision to the assessment clinicians. The Clinical Supervisor will also be providing daily administrative oversight to the program and services and supports the HRT Executive Director in their program oversight.
EDUCATION/LICENSING REQUIREMENTS
0 Technical Support Supervisor jobs found in Mesa, AZ area