Technical Support Supervisor jobs in Milwaukee, WI
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Technical Support Supervisor
- 10 Badger Meter, Inc.
-
Milwaukee, WI
FULL_TIME
- Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world! What You Will Contribute: The Supervisor-Technical Support is responsible for managing a team of technical support agents responsible for product and application support. The Supervisor-Technical Support will consistently guide the team to prompt issue resolution and continuously demonstrate professionalism while maintaining a keen sense of quality and customer experience. This position requires close collaboration with the Manager- Technical Support and other functional teams to ensure the voice of customer feedback is properly directed, and any customer related questions addressed appropriately. Job Duties: Manage issue resolution utilizing the proper escalation process ensuring all customer inquiries receive responses in a timely and accurate manner. Proficiently communicate technical resolutions to non-technical personnel Direct supervision: manage, coach, and ensure proper training and development of all team members. Work as a team member to provide direct support for product, application, and performance questions received from channel partners, direct customers, and internal Badger Meter employees. (including rotational after-hours emergency support responsibilities) Consistently guide the team to prompt issue resolution and continuously demonstrate professionalism while maintaining a keen sense of quality and the customer experience. Oversee the continuous improvement and achievement of department KPIs and S.M.A.R.T. goals which define service levels and standards (e.g. performance management system) Identify and address staff training and coaching needs (e.g. product cross-training, systems and, customer care skills), implementing and maintaining a supervisor-led communication ongoing monitoring, coaching and training program, ID and secure subject matter experts as needed Participate in service improvement projects and initiatives, including providing guidance on the systems and processes developed at Badger Meter that directly affect customer and partners. Develop an understanding of the needs of customer and supplier departments within Badger Meter, developing strong and successful working relationships with peers Education and Experience: Bachelor's Degree in Computer Science, Information Technology or a related field preferred 5 years of related experience in Supervision, Help Desk, Customer Support, Technical Support or a related field desired Qualifications: Basic proficiency in Microsoft Excel, Word, and Outlook required Salesforce experience or familiarity with similar software required Experience in software support required Competencies: Execution: Ensuring others contribute to organization strategies by focusing them on the most critical priorities; measuring progress and ensuring accountability against those metrics. Aligning Performance for Success: Focusing and managing individual performance by helping others set performance goals, and then tracking results and evaluating performance effectiveness. Decision Making: Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences. Coaching: Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills or knowledge needed to ensure performance improvement or prepare for success in new responsibilities. Delegation and Empowerment: Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up. Working Conditions: Work is performed in an office environment and requires the ability to operate standard office equipment. Requires prolonged periods of talking/listening. Competitive Total Rewards at Badger Meter: Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage 15 days Paid Time Off 11 Paid Holidays Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost! Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more Educational Assistance – Tuition Reimbursement up to $5,250 Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm With more than a century of water technology innovation, Badger Meter is a global provider of industry leading water solutions encompassing flow measurement, quality, and other system parameters. These offerings provide our customers with the data and analytics essential to optimize their operations and contribute to the sustainable use and protection of the world’s most precious resource.
- 1 Month Ago
Patient Dining Supervisor Fulltime
- TouchPoint Support Services
-
Milwaukee, WI
FULL_TIME
- PATIENT DINING SUPERVISOR (FULL TIME)TouchPoint We are hiring immediately for a full time PATIENT DINING SUPERVISOR position. Location: Ascension St. Joseph's Hospital - 5000 West Chamber Street, Milw...
- 22 Days Ago
Technical Support Analyst / Technician
- MARS Solutions Group
-
Milwaukee, WI
FULL_TIME
- MARS Solutions Group is looking for experienced Technical Help Desk Support Analysts for a client located in Franklin, WI. Our client is a well-known and highly respected insurance financial organizat...
- 16 Days Ago
Technical Support Technician
- Bertram Communications
-
Random Lake, WI
FULL_TIME
- Bertram Communications LLC seeks a qualified candidate to join our growing team as a full-time Technical Support Technician. The ideal candidate will be crucial in providing technical assistance to ou...
- 18 Days Ago
Technical Support Specialist II
- ABB Inc.
-
Berlin, WI
FULL_TIME
- Technical Support Specialist IITake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At A...
- Just Posted
Technical Support Technician
- Brooksource
-
Menomonee Falls, WI
CONTRACTOR
- IT Support Technician Brooksource is seeking an IT Support Technician to join our Fortune 500 client! If you are looking to uncover your full potential and grow career in technology, this team is a gr...
- 4 Days Ago
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0 Technical Support Supervisor jobs found in Milwaukee, WI area
Sr Systems/Network Administrator
- Reinders Inc.
-
Sussex, WI
- THIS IS AN ON SITE POSITION IN SUSSEX, WISCONSIN. CANDIDATES MUST BE ABLE TO WORK ON SITE The Senior Network and Systems...
- 4/23/2024 12:00:00 AM
M365 Migration & Configuration, Manager
- Pwc
-
Milwaukee, WI
- Specialty/Competency:Product InnovationIndustry/Sector:Not ApplicableTime Type:Full timeTravel Requirements:Up to 80%A c...
- 4/22/2024 12:00:00 AM
Application Specialist
- Ppg Corporate
-
Oak Creek, WI
- As the Applications Specialist position you will be part of the Automotive Parts and Accessories organization, reporting...
- 4/22/2024 12:00:00 AM
Maintenance Operations & Field Support Specialist
- Carlisle It
-
Franklin, WI
- Company InformationHeadquartered in St. Augustine, FL, with offices and manufacturing facilities all around the globe, C...
- 4/22/2024 12:00:00 AM
IT Applications Manager
- Carlisle Companies
-
Franklin, WI
- Job DescriptionThis position will be on-site and can be located at any of the following facilities:St. Augustine, FLCerr...
- 4/22/2024 12:00:00 AM
Computer Engineer- Direct Hire (9 Month Register)
- Internal Revenue Service
-
Waukesha, WI
- DutiesWHAT IS THE IT (INFORMATION TECHNOLOGY)DIVISION?A description of the business units can be found at:Vacancies will...
- 4/22/2024 12:00:00 AM
Software Developer
- Quest CE
-
Milwaukee, WI
- The Software Developer will contribute to Quest CE’s IT Team and report directly to the Director of IT. The Software Dev...
- 4/20/2024 12:00:00 AM
Sr Systems/Network Administrator
- Reinders, Inc.
-
Sussex, WI
- THIS IS AN ON SITE POSITION IN SUSSEX, WISCONSIN. CANDIDATES MUST BE ABLE TO WORK ON SITE. The Senior Network and System...
- 4/20/2024 12:00:00 AM
About Milwaukee, Wisconsin
Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city.
Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes.
According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$67,393 to $93,839
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago
were up 1.8% from a year ago
What does a Technical Support Supervisor do?
Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020