Technical Support Supervisor jobs in New London, CT

Primary Duties and Responsibilities: includes but not limited to:

• Assists with the hiring, training, coaching and counseling for the Support Operations staff to ensure the highest level of guest service
• Supervises the weekly scheduling of the Support Operations staff
• Oversees the day-to-day operations of the department
• Makes daily operating decisions based on pre-determined departmental goals
• Supervises internal procedures for employee skill expansion, transfers and worker profiles
• Assists with the training and follow-up for SMART alcohol training
• Assists with the preparation of annual performance appraisals for the Support Representatives and Specialists and provides feedback on their job performance

Secondary Duties and Responsibilities:

• Responsible for shift scheduling including, work assignments/rotations, training, employee breaks, overtime assignments, back-up for absent employees, work trades and shift rotations
• Determines shift operating methods, structures and procedures consistent with goals established by the Support Operations Manager
• Assists the Manager with issuing disciplines or commendations, as needed

When working as Restaurant Supervisor/Maitre’d - Arena Concessions:

• Supervises the Arena Concessions Line Servers during arena events
• Assists with maintaining an appropriate level of products, beverages, paper, plastic and arena supplies
• Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
• Responds to and follows-up with guest issues and special requests
• Assists with compiling detailed records of each show
• Ensures that all alcohol laws and regulations are followed and enforced, including intoxication, underage drinking and refusing of service

When working as a Security Supervisor:

• Supervises the Event Security staff and assists with planning the security needs for all entertainment venues
• Works with tour personnel to meet the specific needs for all entertainers performing at Mohegan Sun
• Maintains the safety and security of guests, performers and tour personnel throughout the property
• Acts as an escort for entertainers, VIPs and dignitaries
• Assists the Mohegan Tribal Police with incidents, investigations and resolving issues, as needed
• Conducts safety checks for We Care entrances
• Investigates incidents and documents them using the Security Reports Writing system, ensuring accuracy and detail

When working as a Supervisor in VIP Events:

• Supervises the Support Specialists that are assigned to the Arena Club
• Administers and oversees the Arena Club and special event ticket distribution for all events
• Evaluates player gaming levels and decides guest event response and access
• Assists with managing the guest seating chart for all events based on established criteria and policies and procedures, including special seating and ADA requirements
• Responsible for the maintenance and distribution of information for all entertainment and special events via the property information screen
• Assists with creating and maintaining events in the ACSC, Portal admin panel, Avatar and ticket distribution software
• Assists with compiling detailed records and reports of each show