Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Division/Unit: Information Technology
Position Title: Technical eDiscovery Analyst
Civil Service Title: Community Coordinator
Salary Range: $85,000 - $115,000
Position Summary:
The New York County District Attorney’s Office (DANY) has an immediate opening for a Senior Technical eDiscovery Analyst in its Information Technology (IT) Department. The eDiscovery Analyst will work closely with Senior Managers, Managers, Analysts, Legal Review Attorneys, instructing case teams, and clients as needed. The primary responsibility of Senior eDiscovery Analyst will be executing technical solutions in adherence to best practices, administering our in-house discovery platform, and supporting platforms provided by third-party vendors. Working under the direction of the eDiscovery Manager to identify and understand client needs, assisting with the execution of the recommended technical solutions and supporting with the delivery of an effective solution throughout the life of a matter.
Responsibilities include but are not limited to:
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Public Svc Loan Forgiveness:
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The New York County District Attorney’s Office is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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