Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Are you tired of retail or restaurant work? Do you want to learn a skilled trade in the oil and gas industry? Would you love a new career with a company offering training, opportunities to advance, and the potential for multiple pay increases in your first year? Apply for our Entry Level position with Alliance! As a Monitoring Technician, you will work in a recession-proof industry protecting the environment and have the opportunity to learn and advance within our rapidly growing company. We offer a starting pay rate of $19.05 with a clear career path for upward mobility, paid time off, great benefits, and quarterly profit-sharing bonuses. Apply now!
At Alliance, we are committed to fostering a workplace and community that embraces diversity, equity, and inclusion as core values. We believe that a diverse and inclusive environment not only enriches our organization, but also strengthens our ability to innovate, collaborate, and succeed.
During our comprehensive training process, you will learn the following responsibilities for the Entry Level Monitoring Technician (LDAR) position which are located onsite at our client sites:
Requirements:
Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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0 Technical Support Supervisor jobs found in Port Arthur, TX area