Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Spatial Data Logic (“SDL”) is seeking a passionate technical support representative to join our dynamic team. As a part of SDL’s Technical Support Team you play a key role in the support and overall satisfaction of our customers as the first point of contact for our end users across all SDL software platforms. You will provide an exceptional level of service as you become an expert on SDL’s software platforms and products in order to identify, troubleshoot, and resolve technical issues in a timely manner.
Why work at SDL?
Spatial Data Logic recently received an investment from Gauge Capital, a private equity firm focused on investing in high quality businesses with market leading products and solutions. Gauge is a growth-oriented investor, adding additional capital and resources to accelerate their growth and foster an environment where employees can succeed. At SDL, we have a fast-paced, supportive, collaborative and innovative work environment. Our mission is to make an impact within municipal governments across the United States by developing high-quality software solutions to help municipal employees improve their workflows and communicate more effectively with citizens. We believe that continuous learning, growth and development, and a healthy work-life balance are essential to our collective success. We are looking for people who want to feel that their work is making a difference in the day to day processes of local, county and state government agencies and employees.
Career Trajectory
We believe in rewarding strong performance and providing opportunities for our employees to grow and develop in their careers. Trajectories can take multiple paths depending on your career ambitions and we are committed to working with and supporting your professional growth.
Product
SDL's software helps bridge the gap between municipalities and their constituents by providing visibility across departments, streamlining workflows for staff and enabling self-service access for residents. Our products are used by municipal employees both in the office and on mobile devices in the field. Citizens can search public records, request information and submit online forms. SDL’s products range from modern, cloud-native, web-based applications to hosted and on-premise applications.
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