Technical Training Coordinator jobs in Massachusetts

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Technical Onboarding Specialist
  • Wilson Language Training
  • Oxford, MA OTHER
  • Wilson Language Training is growing and looking to for a Technical Onboarding Specialist. The Technical Onboarding Specialist is responsible for successfully orienting customers to Wilson products, providing an efficient and engaging onboarding experience to enable deep engagement and drive successful outcomes.

    The ideal candidate will be a self-starter and have a positive, customer-centric attitude with a high EQ and passion for problem-solving.

    ?Essential Job Functions:

    • Walk schools and districts through the onboarding process and ensure that teachers are able to realize the value of our products quickly.

    • Educate new customers on how to access and use resources.

    • Optimize user adoption to drive renewals and expansion.

    • Work with other internal teams to ensure seamless transitions throughout the customer journey.

    • Collect customer feedback and communicate to appropriate internal stakeholders as part of ongoing improvement cycle.

    • Continually surprise and delight customers with a proactive, customer-centric attitude.

    • Ensure high customer engagement and satisfaction as measured by Onboarding NPS, CES, and CSAT ratings.

    • Contribute to other onboarding and customer success projects as needed.

    • Other duties as assigned.

    • Understand and display WLT's values.

    Skills & Experience:

    • NetSuite experience required; Salesforce experience preferred.

    • At least 1 year of customer facing technical onboarding experience required.

    • Some experience in onboarding or customer success in a SaaS or edtech environment.

    • Demonstrable experience using common customer success tools, including CRM, webinar/online meeting, and screen recording?technologies.

    • Ability to communicate effectively through all?channels,?chat, phone, email, and video?conference.

    • Experience with cloud-based productivity tools and ability to quickly learn and adopt new?technologies.

    • Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal?guidance.

    • Self-awareness, strong judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal-orientation.

    Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:
    1. Medical, dental, vision, and Life & Disability Insurance
    2. 401k plan with partial employer match
    3. Paid Time Off
    4. Paid holidays
    5. Tuition reimbursement
    6. "O'Connor days," which refers to a company-wide office closure between Christmas and New Year's Eve, as well as other perks.

    Anticipated Salary Range: $45,000 - $65,000.

    Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
  • 10 Days Ago

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Instructional Coordinator (Special Program Coordinator) 2 Positions Available 1 Day/1 Evening - Springfield Technical Community College
  • Springfield Technical Community College
  • Springfield, MA FULL_TIME
  • Location: Springfield, MA Category: Administrative and Professional Posted On: Wed Jan 10 2024 Job Description: The Instructional Coordinator will work part of the time as an Adult Education instructo...
  • 16 Days Ago

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Inventory Control Coordinator
  • Advantage Technical
  • Ayer, MA FULL_TIME
  • Fortune 500 company along 495 and Route 3 is seeking an EH&S Inventory Materials Coordinator. If you have inventory or materials experience, have an eye for detail and are highly organized, this is th...
  • 23 Days Ago

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Part Time Evaluation Data Analyst Coordinator in Nursing - Springfield Technical Community College
  • Springfield Technical Community College
  • Springfield, MA PART_TIME
  • Location: Springfield, MA Category: Other Posted On: Wed Feb 22 2023 Job Description: Reporting to the Director of Nursing, the Data Analyst is responsible for overseeing and directing compliance effo...
  • 10 Days Ago

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Curriculum Developer for Maintenance Technician Training for Adults
  • Greater Lawrence Technical School
  • Andover, MA OTHER
  • Salary: $50.00 an hour for up to 60 hours Reporting to the Director of Grants and Workforce Development, the Curriculum Developer’s role is to develop the technical curriculum for the 300-hour technic...
  • 1 Month Ago

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I.T. Assistant - Adult Training Programs
  • Nashoba Valley Technical High School
  • Westford, MA OTHER
  • One IT Assistant to provide technology needs for multiple CTI Grant-Funded Adult Training Programs / Community Education programs. Programs will run Spring / Summer 2024 and beyond. • CTI CNC: ends Ap...
  • Just Posted

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Supervisor, Utilities – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Application Development
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Associate Manager, Project - ATI
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: The Associate Manger, Project is primarily responsible for preparing and managing Advanced Technology and I...
  • 3/28/2024 12:00:00 AM

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Lead Technician, Building Automation Systems (BAS)
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Supports management in directing and coordinating activities of the department and employees. Leading a tea...
  • 3/28/2024 12:00:00 AM

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HVAC Technician
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Responsible for performing the highly skilled, discipline specific, tasks required to ensure the smooth ope...
  • 3/28/2024 12:00:00 AM

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Technical Specialist, Controls – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Solution Architect
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Manager, EHS - Ergonomics
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Training Coordinator jobs
$73,255 to $99,328

Technical Training Coordinator
Assist dealers in the development of training action plans that will cause GST dealers to meet or exceed Skill Level compliance requirements established by Toyota for service and collision departments.
May 10, 2023
Design and develop training strategies for IT products and services which include outsourced and/or in house initiatives.
May 07, 2023
Create and maintain curriculum database and training records including How-to documentation.
April 24, 2023
Demonstrates ability to initiate, expedite and follow through to task completion.
April 01, 2023
Assists in new curriculum development and editing of existing curriculum, including following adult learning models such as ADDIE (Analyze, Design, Develop, Implement, and Evaluate).
March 12, 2023
Develops and instructs MTAS internal training courses to include development and instruction of Train the Trainer courses, implementation of new technology courses, and course facilitation skills for subject matter experts.
March 11, 2023
Manage training records and provide certificates to customers and technicians.
January 31, 2023
Provide guidance on training compliance to Dealer and GST management to induce self-sufficiency in understanding Technician training and dealer compliance responsibilities, reporting and other training processes.
December 14, 2022
Works with other IT groups and business units to evaluate processes and tools to identify implementation training plan.
December 10, 2022
Demonstrate strong personal and interpersonal skill, with the ability to interact with all levels of management.
October 28, 2022