Technical Training Manager leads the design and delivery of technical training programs. Determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Being a Technical Training Manager manages the development of training programs and materials including outlines, text, handouts, hands on exercises, and training evaluations. Establishes processes to monitor results and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Additionally, Technical Training Manager assesses and manages any contractors utilized to deliver specialized training. May manage IT, product, or equipment training depending on the industry and setting. Requires a bachelor's degree. Typically reports to an director. The Technical Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION: Technical Training Manager
LOCATION: Mahwah, NJ
Live the Exceptional With Soul. This is the singular purpose of JLR.
At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.
JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
Technical training is at a pivotal point, not only within Jaguar Land Rover but in the Automotive Industry. It is imperative that we are able to provide the best training possible, using innovative training delivery methods, transitioning to new and complex technologies whilst maintaining a primary focus on the customer.
The role is required to optimize meeting the global training mandates with local market requirements to achieve positive outcomes for our retailers and our customers. The position must work hand-in-hand Global and Local with Customer Service and Training Vendor to achieve global and local targets. The role will also consider technical and body training as an autonomous business and as a result ensure the business is financially viable, efficient and always delivers innovation to ensure world class customer (retailer) facing services.
In addition, the successful candidate will manage and coordinate the execution of the Global Learner Journey for technical training. This position is responsible for training strategy, digital and in-person training, technical recruitment programs, training analytics, classroom and workshop utilization efficiency, technical fleet management, managing suppliers and operating technical training facilities safely and efficiently.
This role requires the ability to be a problem solver, to find solutions that innovate, create value and look to evolve services and bring in new ideas and innovation whilst promoting a diverse and inclusive working environment. The role also requires technical leadership to ensure the technical training competency remains high and that deliverables are consistent.
The position is a key contributor to Global Training strategic direction, innovation and course development.
What you will be doing:
What you will need:
Schedule: Monday through Friday
Recruitment Salary Range: $107,500 - $150,000
Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.
So Why Us?
Thank you for your interest in working for us, we love it here and think you will too!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
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