Technical Writer creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Being a Technical Writer typically requires a bachelor's degree. Typically reports to a manager. The Technical Writer gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Technical Writer typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Duties
· Receive quote requests from Technicians or directly from customers and follow-up if necessary for additional information
· Enter all quotes into QuoteWerks/SalesForce and keep customer information in GoldMine/SalesForce up to date
· Monitor backlog of quote requests and turnaround within 1-2 days of receipt
· Research parts/labor required for repair and associated pricing and, if necessary, review with technician or customer
· Apply standard material mark-ups and labor rates or receive approval for adjusted pricing
· Send quote to customer and follow-up within 2-3 days using QuoteWerks/SalesForce alarms
· When quotes are won, alert Parts Coordinator to open up job and order parts
· Monitor QR backlog of submitted but still pending quotes and keep < 90 days
· Re-submit pending quotes after 90 days in backlog
· Review job profitability monthly and identify/correct estimation errors
Competencies
· Understanding of diesel/natural gas engines, generators, and electrical components
· Strong communication skills
· Organized and detail orientated
Key Training Topics
· Knowledge of all boards in Automated Service and QuoteWerks/Salesforce
Job Type: Full-time
Benefits:
Day range:
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License/Certification:
Work Location: In person
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