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Technical Writing Director jobs in Maine

Technical Writing Director establishes and plans the overall policies and goals for technical writing function. Develops standard documentation methods to effectively communicate product concepts and technical information. Being a Technical Writing Director coordinates with other teams and departments to determine technical writing needs. Requires a bachelor's degree. Additionally, Technical Writing Director typically reports to a senior manager or top management. The Technical Writing Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Technical Writing Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Technical Writing Director jobs

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Director Technical Support
  • Generac Power Systems
  • South Portland, ME FULL_TIME
  • Company Generac Power Systems

    Name Director Technical Support - Clean Energy

    Req # 64052

    Employment Type Full Time

    Shift 1st

    Generac Clean Energy combines the speed and excitement of a technology startup with the resources and market power of an S&P 500 industry leader. Our careers offer boundless opportunity for energetic, mission-driven applicants who seek challenge and impact in a fast-paced culture of teaching, learning, and professional growth, developing solar storage products and software for the clean energy revolution.
    Join Generac Clean Energy as we drive to build energy solutions for a more resilient, sustainable world.
    The Director, Technical Support will lead a team of managers, supervisors, and individual contributors who are responsible for ensuring Dealer satisfaction on all levels of business by providing highly technical phone troubleshooting, system diagnostics, warranty replacement parts, knowledge management content creation, for all Generac Clean Energy products. This position is responsible for overseeing daily operations of the dealer technical support teams, escalated consumer support, and service operations while working with senior leadership to execute the overall vision of Clean Energy product support.

    Essential Duties and Responsibilities:
    Selects, coaches and develops staff and management team. Sets clear expectations to inspire and motivate the team. Manages performance- recognizing achievement, providing feedback and administering progressive discipline when necessary.
    Tracks and creates reports on specific key performance indicators, feedback is provided to individual contributors, supervisors, managers, and executive staff
    Manages all aspects of the technical support & proactive monitoring organization.
    Develops and creates monthly, quarterly, annual, and long-term strategic goals for the department.
    Works closely with other business groups within Generac to ensure cross functional cooperation.
    Oversees highly escalated cases and delegates work to appropriate resources within the technical support team.
    Meet regularly with supervisors and managers to develop Generac Clean Energy Dealer and Consumer facing knowledge base
    Provide technical support and additional company presence at national and regional industry trade shows
    Provide written weekly reports to manager covering accounts visited, service provided, product issues/ concerns, possible sales opportunities, and competitor information

    Minimal Qualifications:
    Bachelors Degree in Electrical Engineering, or Mechanical Engineering and relevant experience
    7 years of experience running B2B &/or B2C technical support teams

    Preferred Qualifications:
    2 years of experience working with Solar Storage or other energy storage products
    Experience and sound knowledge of Generac Clean Energy products
    Experienced in power electronics
    Previous experience using Salesforce, CRMs, and SAP
    In depth understanding of residential electrical systems, NEC, and other industry codes and standards
    Experience operating complex phone systems
    Experience with ChatGPT, generative AI, and Chatbots
    Experience with knowledge management systems

    Knowledge, Skills, and Abilities:
    Working knowledge of electrical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
    Excellent troubleshooting skills, the ability to make independent decisions, and work without direct supervision
    Spark Ignited knowledge
    Level of Independence: This position acts under the direction of the Director of Technical Support, or Sr. Director of Fleet.

    Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Up to 35% travel and valid Driver’s License required.

    Benefits: We are an inclusive company that celebrates differences and keeps equity and respect at the forefront. Competitive Benefits: Health, Dental, Vision, & 401k 401 (k) retirement savings plans with company match Medical support programs: Maternity, Diabetes, Treatment Decision Support and more Work-life benefits: PTO and Holidays

    “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

    “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
  • 7 Days Ago
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Director Technical Product Manager
  • Direct Staffing Inc
  • Portland, ME FULL_TIME
  • Company DescriptionFinancial Services - Credit Card ServicesJob DescriptionDir, Technical Product ManagerPortland Maine Exp 7-10 yrsDeg BachReloBonusTravel Occasional Job DescriptionWe are seeking a p...
  • 1 Month Ago
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Director Technical Support - Clean Energy
  • Generac Power Systems
  • South Portland, ME FULL_TIME
  • Company Generac Power Systems Name Director Technical Support - Clean Energy Req # 64052 Employment Type Full Time Shift 1st Generac Clean Energy combines the speed and excitement of a technology star...
  • 8 Days Ago
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Technical Director - Audio/Visual (A/V)
  • University of Maine
  • Farmington, ME FULL_TIME
  • Work Schedule: Variable Schedule, nights and weekends required Position Title: Technical Director - Audio/Visual (A/V) Campus: Farmington Department: Arts & Humanities - FHUAT Bargaining Unit: UMPSA S...
  • 1 Month Ago
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Director, Technical Program Management (Bank Tech)
  • Jobs for Humanity
  • Westbrook, ME FULL_TIME
  • Job Description Center 1 (19052), United States of America, McLean, Virginia Director, Technical Program Management (Bank Tech) Are you interested in leading programs that deliver on critical business...
  • 1 Month Ago
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Senior Technical Support Specialist (IT Director/Research Assistant)
  • State of Maine
  • Augusta, ME FULL_TIME
  • Senior Technical Support Specialist (IT Director, Research Assistant) Opening Date: January 31, 2024 Closing Date: Until filled Job Class Code: 0658 Grade: 1 Salary: $66,976.00 - $91,145.60/annually* ...
  • 19 Days Ago
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About Maine

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Writing Director jobs
$159,541 to $198,661

Most Popular Cities in Maine for Technical Writing Director Jobs

What does a Technical Writing Director do?

Technical Writing Director in Rockford, IL
Even though engineers are technical people, that doesn’t necessarily mean they are good technical writers.
January 10, 2020
Technical Writing Director in Wilmington, DE
Even in technical writing there is no excuse for that.
January 25, 2020
Technical Writing Director in Bradenton, FL
For example, a technical writing department may be expected to manage documentation and is necessary for process control, but you can add commitment to best-in-class performance, which communicates significance, to your writers and others.
December 21, 2019