Technical Writing Supervisor jobs in Ankeny, IA

Position: Supervisor, Technical Operations

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.  
 
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! 

Position Overview:

Provide technical direction for CATV operations so that the highest possible quality of pictures and service is maintained.  Hire, train, evaluate, supervise and oversee work schedules of technical staff, as well as contracted installers.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Company provided vehicle and gas card!
• Company provided tools, tablet, and phone!
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Company provided uniforms and boots!
• Employee Wellness Program!

Position Responsibilities:

• Responsible for hiring, training, evaluating and supervising technical staff.
  
• Troubleshoot and insure repair of cable system, make necessary system adjustments and respond to customer inquiries.
  
• Ensure compliance in all systems of CLI, FCC, and OSHA performance standards.
  
• Oversee new construction for adherence to technical specifications.
• All other duties as assigned or required.

Position Requirements:

• High school diploma or GED required.
• 5 years experience as a Chief Technician with familiarity with all CATV technical jobs.
• Advanced electronics training, including RF test equipment and transmission line theories and analytical techniques for problem solving.
• Requires demonstrated aptitude with mechanical and electrical disciplines.
• Valid drivers license required; satisfactory driving record without major violations.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 50-100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
  
• Ability to work flexible work hours, including evenings, weekends and holidays as required.
• Willing to be on call for 24 hours / 7 days a week.
• Must possess good written and oral communication skills.
• Working knowledge of computer applications such as Microsoft Word and Excel.

Physical Requirements:

• Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.   

Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.  

Who you are matters here:  Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. 

Disclaimer:  When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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