Technology Research Analyst jobs in Hartford, CT

Our Client is a fast-growing software development company in the Hartford area, with a

growing product line. We are hiring a talented Business Analyst to join our team.

Responsibilities:

Gather and document customer requirements using Agile methodologies.

Translate, write, and understand detailed customer and technical requirements

Respond promptly and appropriately to customer needs and inquiries

Work closely with development team in identifying and performing updates to the

application

Under the direction of the Product and Program Managers, create training materials

pertaining to computer troubleshooting and usage and perform client trainings.

Actively monitor, maintain and resolve technical issues related to cloud hosted instances

Perform Functional testing of the product prior to the release to the client; identify, analyze

and document issues, and provide possible solutions

Contribute to other ad hoc inquiries and assist on internal projects as needed

Must be able to understand the database tables and columns

Preferable to query the database to validate the application functions

Qualifications: 

 Visa Sponsorship NOT provided. No C2C.

A bachelor's degree in computer science or related technology field is preferred

5-7 years of relevant experience in a customer focused position involving technical

knowledge of a company s products and services.

Strong analytical skills and ability to remain highly organized in a deadline driven

environment, while maintaining strict attention to detail.

Thorough and comprehensive documentation skills.

Experience with data migration validation.

Self-starter and ability to work independently to meet deliverables.

Excellent listening, interpersonal, written, and oral communication skills.

Ability to prioritize and manage several milestones and projects efficiently

Comfortable working in and assisting others through company help desk software in

addition to other remote access desktop programs

High Proficiency with analytical tools such as Microsoft Excel and SQL

Experience working with state agencies with experience understanding state and federal

guidelines and regulations preferred.

Position may require 25-50% travel in the future.