AZTEC MUNICIPAL SCHOOL DISTRICT

Job Description

Technology Technician 1

Job Summary

Provides operational support and technical skills which will promote exemplary technology operations and services for the District. Provides operation, maintenance, configuration, training, and troubleshooting duties for the user-facing District technology. Serves as an integral member of the Technology Committee. Provides technical support and assistance to District personnel and Students. Provide direct support to end users for client machines, Network, Phone and interactive equipment.

Reports To:         PC Support Coordinator/Technology Director

Minimum Qualifications

• High School Diploma or E.D
• Current Fingerprint-Based Criminal History Background Check
• Excellent Communication Skills, Friendly Presence, and Helpful Attitude
• Ability to Form Positive Working Relationships with a Variety of Personalities
• Grooming and Personality that Establishes a Desirable Example for Students
• Better than Average Recommendations from Previous Employers and/or Other Professionals Familiar with the Applicant’s Personal Characteristics, Academic Achievement and Workplace Performance
• Ability to work alone or with a team to accomplish given tasks
• Knowledge of and Experience with Word Processors, Spreadsheets, Presentation Software, and Online Applications
• Knowledge of and Experience with Computers, and Computer Networks
• Ability to Troubleshoot Problems Independently, with Minimal Supervision, while Keeping Supervisor and Other Team Members Properly and Fully Informed of All Relevant Issues
• Ability to Collaborate with Colleagues and Work Toward Common Short and Long Term Goals
• Ability to Perform Essential Job Functions
• Ability to Perform Job Task Requirements
• Must obtain an Educational Assistant License – Level 3 through New Mexico Public Education Department

 Desired Qualifications

• Knowledge of and Experience with Microsoft Office 2016 and 2019 Applications including Outlook, Access, PowerPoint, Word, and Excel
• Knowledge of and Experience with Microsoft Client Operating Systems, Windows 7, and Windows 10
• Knowledge of and Experience with Basic User Management using Microsoft Active Directory
• Knowledge of and Experience with Anti-Malware Software
• Knowledge of and Experience with Various Education-Related and Line-of-Business Applications including Discovery Education, Faronics Insight, Follett Destiny, iVisions, PowerSchool, PowerTeacher, PowerSchool Parent Portal, Renaissance Learning
• Knowledge of and Experience with Basic Web Site Maintenance Tasks
• Ability to Learn and Master New Tasks Quickly
• Knowledge of Continuous Improvement Strategies and Professional Learning Communities
• Knowledge of and experience with Cat5e and Cat 6 Network
• Knowledge of and Experience with VOIP systems
• Knowledge of and Experience with Common Peripheral Devices such as Printers, Speakers, Microphones, Projectors, Monitors, Scanners, and Cameras
• Knowledge of and Experience with Education-Focused Peripheral Devices such as Assisted Listening Systems, Document Cameras, Interactive Whiteboards, Interactive Tablets, Interactive Tables, Interactive Displays, and Immediate Response Systems
• CompTIA® A Certification or Equivalent (Some exceptions may apply)

 Essential Duties and Responsibilities

• Employs the Qualifications and Skills listed above and below to provide efficient and effective inception, operation, maintenance, and use of technology to accomplish Board, District, Departmental, Team, and Individual goals
• Provides operational support and technical skills which will promote exemplary technology operations and services for the District
• Provides operation, maintenance, configuration, training, and troubleshooting duties for the user-facing District technology
• Serves as an integral member of the Technology Committee
• Provides technical support and assistance to District personnel and Students
• Manages and maintains the computers throughout the district
• Perform scheduled and routine maintenance of computer equipment
• Conducts training for all District personnel, students, and parents/guardians when needed
• Assists in the documentation and management of all help desk cases using the automated help desk system
• Compiles, updates, and maintains technical documentation
• Assists other Technology personnel with duties as needed
• Begins/Continues education and professional development using various resources including college, correspondence courses, E-Collaboration, E-Learning, seminars, trade shows, peer- tutoring, and on-the-job-training
• Follows all Board of Education, District, and Technology Department policies, procedures, and administrative guidelines
• Follows all employee hand book and bulletin information
• Other duties as assigned

Supervisory Responsibilities

This position assists with the supervision of the following positions: Technology Aides and Technology Interns

Confidentiality

Due to the sensitive nature of this position and access to academic and other information, the highest degree of confidentiality is required.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to eligible individuals with disabilities to perform the essential functions.

Education and/Or Experience

Please see Qualifications.

Communication and Language Skills

• Ability to read, analyze, and interpret technical and business procedures, periodicals, journals and governmental
• Ability to assist with preparation of reports, correspondence, and
• Ability to communicate effectively with both end-users and technical
• Ability to effectively present information and respond to questions from staff, students, peers and community. 

Mathematical Skills:

• Ability to work with basic mathematical

Other Skills And Abilities

• Ability to establish and maintain effective working relationships with contractors, students, staff, peers, parents, and community
• Ability to communicate clearly and concisely
• Ability to use computers and other technology to accomplish job responsibilities
• Ability to perform tasks quickly and efficiently and follow verbal and/or written directions
• Ability to work around congested areas
• Ability to work a flexible work schedule around job responsibilities
• Ability to be mobile in a crowd

Analytical and Reasoning Ability

• Ability to define problems, collect data, establish facts and draw valid
• Ability to interpret a variety of technical instructions in written, verbal or diagram form, and deal with abstract

Temperaments

• Ability to teach others, work with people and influence people in their opinions, attitudes, and judgments
• Ability to perform a variety of duties
• Ability to work with people who express conflicting opinions
• Ability to solve problems, make sound judgments, and reach conclusions
• Ability to express personal feelings professionally, and perform effectively under stress

Calculations

• Simple copying, addition, counting, subtraction
• Ability to divide and multiply
• Understanding the metric system and conversions
• Fractions, decimals, and percentages
• Statistics, Use of graphs

Language

• Ability to read and understand product labels, policies written at the 10th grade level, and the ability to follow verbal or demonstrated
• Ability to explain simple directions, copy data from one form to another
• Complete form letters or answer routine correspondence
• Composes correspondence independently
• Read and interpret complex technical material
• Can prepare complex reports and documents as required
• Ability to speak at meetings and before groups in an articulate manner using prepared materials and on a spontaneous basis

 Reasoning Ability

• Routine, repetitive tasks with simple instructions
• Ability to follow detailed instructions that require few changes
• Ability to follow detailed procedures with several potential variables
• Problem solving ability and interpretation of events required for practical
• Ability to accurately interpret behaviors and nonverbal communication and act on decisions
• Logical or deductive thinking required frequently
• Creative, innovative solutions to job problems

Physical Attributes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand, sit, walk, talk or hear, and use hands to finger, handle, or feel. The employee may occasionally climb or balance, stoop, kneel, crouch, or crawl, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. The employee must possess and maintain a current driver’s license. The employee is frequently required to interact with the public and other staff.

The employee may be subject to district, community, regional, state, and national business travel to attend meetings, conferences, seminars, and other events as necessary. The employee conducts work during day and evening hours as necessary. The employee may be subject to attending evening board meetings.

Certificates, Licenses

Must possess or be eligible to obtain a valid New Mexico driver’s license.

Must possess or be eligible to obtain a valid New Mexico Educational Assistant License – Level 3

Terms of Employment:

• Salary and work year per the Aztec School District Approved Salary Schedule

Evaluation

Performance of duty will be evaluated at least annually in accordance with Aztec School Board Policy.

Physical Rating Level

This position will require the employee to function at a “Medium” physical capacity as defined by Worker’s Compensation Statutes. “Medium” physical capacity indicates the ability to lift up to 50 pounds occasionally or up to 25 pounds frequently.

Physical Requirement Details

Definitions:         R = Rarely = 1% to 9% of a 7.5 hour day

O = Occasionally = 10% to 33% of a 7.5 hour day

F = Frequently = 34% to 66% of a 7.5 hour day

C = Continuously = 67% to 100% of a 7.5 hour day

The above statements are intended to describe the general nature and level of work expected. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees in this job classification.

Updated  2/2020