TECHNOLOGY SUPPORT ANALYST jobs in the United States

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a Technology Support Analyst. This person will support all Windows 10 OS and core application suite. They will do PC troubleshooting, Conference Center Technology operational support, VoIP, Citrix, etc.

Responsibilities:

• Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
• Ability to work to the best resolution either through own knowledge or proper, timely escalation.
• Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications.
• Intermediate knowledge of Remote Computing and Citrix experience.
• Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
• Intermediate knowledge of iOS setup and troubleshooting.
• Knowledge of networks including wireless experience.
• Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
• Demonstrates the willingness and ability to help other team members on difficult issues.
• Documents new findings/solutions and processes
• Adheres to use of call ticketing system for each incident (e.g. request, issues, etc.).
• Understands and follows ticket ownership guidelines and system usage.
• Solid ability to research information through internal and external sources.
• Adheres to written procedures, checklists and all quality control associated with project rollouts.
• Participates in on-call and overtime on an as needed basis.
• Ability to setup and troubleshoot video and audio in conference rooms.
• Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
• Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
• Set up presentation equipment (LCD projectors, screens, videos).

Qualifications

• Computer Science or Technical qualification
• Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable.
• A and/or Microsoft certification are desirable.
• Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.
• Audio Visual experience a plus.
• Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
• Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices.
• Knowledge and experience in conference center environment.