Telecommunication Rates Analyst jobs in Terre Haute, IN
Telecommunication Rates Analyst develops, reviews, analyzes, and updates rating schedules and schedule tables. Liaises with billing and compliance departments to ensure conformance to company and government standards. Being a Telecommunication Rates Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Telecommunication Rates Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Telecommunication Rates Analyst jobs
ANALYST
- HCL Technologies
-
Brazil, IN
FULL_TIME
-
Division/Department EUC SBU
Location List PRF #
Job Title HELPDESK
Reports to Language
:
Stream : SERVICE DESK Type of position:
Title
Level of SD Admin
General Description
Responsibilities :-
To manage the help desk staff to ensure consistent and high quality service to the customer's End users inline with all SLA s and KPI s.
To maintain an effective and efficient help desk tightly linked with customer business objectives.
Ensure continuous improvement of services provided to customer end users.
Provide Problem Management System support activities
Act as technical liaison between help desk, customer business groups, and IM support groups
Maintain technical skill continuity and consistency of help desk staff
Develop improvement programmes based on the results of customer survey and other measures to meet agreed levels.
Ensure operational excellence of the help desk. Implement Global problem Management and Escalation process.
Implement & maintain staffing and scheduling for helpdesk. Ensure that necessary staffing is there to provide adequate coverage and maintain SLA.
Work with Application and Infrastructure Development teams to ensure a smooth transition of new h/w and s/w into support by the help desk
Includes preparation of help desk staff to support new technology
Maintain skills inventory of help desk analysts and Work Request Co-ordinators:
Evaluate technical skills
Develop and maintain Training Plan
Work closely with Team Leads & SDM/GOM to perform RCA and value add analysis and lead problem resolution effort.
Implement complaint handling (management escalation) process for the help desk.
Liaison with the training team on issues of staff preparedness, How Tos , FAQ's , training, etc. for both helpdesk and for the end user community
Should keep knowledge updated by going through documentation periodically,updating documentation whenever new/change in process.
Documentation of help desk processes and manage help desk related projects
Liaison between help desk and other groups on technical support issues:
Proactively work with other groups on normal process support issues
Reactively work with other groups,gather technical information at outages,reduced services,emergencies or other exceptions from normal process
Technical Requirements
Strong Service Orientation
Strong inter-personal skills
Ability to operate effectively in multi-national and multi-cultural business
Disciplined and systematic problem solving skills required
Good analytical and root cause analysis skills
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows XP, Windows 2000, Windows 98
Servers: Windows 2000, Windows 2003
Remote desktop connectivity applications,
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
Internet browsers (e.g. Explorer, Netscape, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications
Soft Skills
Other Skills / Experience
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to learn new information quickly and the willingness to do so at all times.
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
. Seek solutions to chronic problems
Years of Experience
Certification requirements
Education requirements
Reviewed by Title
Approved by Title
Date Posted
Date Hired
HCL Confidential
- Bachelors / Masters / Equivalent
Relavant : Minimum of 3 years supervisory experience in managing technical help desk/service desk
- Preferred MCP/MSCE/MSCA or HDI SCM or Cisc - 11 Days Ago
QA Analyst
- Actalent
-
Terre Haute, IN
OTHER
- QA AnalystInterested in this role? Reach out directly to apply TODAY to Grace Williams at grawilliams@actalentservices .comDescription:The Quality Assurance Technician will be responsible for conduct...
- 10 Days Ago
International Analyst
- Rocket Lawyer
-
Brazil, IN
FULL_TIME
- About Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the ...
- 11 Days Ago
SENIOR ANALYST
- HCL Technologies
-
Brazil, IN
FULL_TIME
- Tech Support Non-Voice:Skill / Role: SD L1, Relevant Experience: 2 yrs. in Tech Support Non Voice, Qualification: Bachelors / Masters / EquivalentKey Skills Required:Responsibilities :- Provide softwa...
- Just Posted
Technical Analyst
- HCL Technologies
-
Brazil, IN
FULL_TIME
- As per attached JD (1.) To attend complex calls with L2 support within SLA (2.) To attend L1 installation, Maintenance and other technical calls (3.) To complete necessary certifications required for ...
- 1 Month Ago
Case Analyst
- Binance
-
Brazil, IN
FULL_TIME
- Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to a...
- 18 Days Ago
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0 Telecommunication Rates Analyst jobs found in Terre Haute, IN area
Travel CT Technologist - $2,962 per week
- Hiring Now!
-
Terre Haute, IN
- eTeam Inc is seeking a travel CT Technologist for a travel job in Terre Haute, Indiana. Job Description & Requirements S...
- 4/16/2024 12:00:00 AM
Travel CT Technologist - $2,530 per week
- Hiring Now!
-
Terre Haute, IN
- FlexCare Imaging is seeking a travel CT Technologist for a travel job in Terre Haute, Indiana. Job Description & Require...
- 4/16/2024 12:00:00 AM
Environmental Heath & Safety Coordinator
- Taghleef Industries, Inc
-
Terre Haute, IN
- Job Description Job Description For more than 15 years, Taghleef Industries, Inc. has built a reputation as one of the w...
- 4/16/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $2,242 per week
- Hiring Now!
-
Terre Haute, IN
- LanceSoft is seeking a travel nurse RN Telemetry for a travel nursing job in Terre Haute, Indiana. Job Description & Req...
- 4/15/2024 12:00:00 AM
Local Contract Nurse RN - Med Surg - $54-56 per hour
- Hiring Now!
-
Terre Haute, IN
- LanceSoft is seeking a local contract nurse RN Med Surg for a local contract nursing job in Terre Haute, Indiana. Job De...
- 4/15/2024 12:00:00 AM
Travel Speech Language Pathologist - $1,858 per week
- Hiring Now!
-
Terre Haute, IN
- FlexCare Surgery is seeking a travel Speech Language Pathologist for a travel job in Terre Haute, Indiana. Job Descripti...
- 4/14/2024 12:00:00 AM
Local Contract Nurse RN - ICU - Intensive Care Unit - $55-57 per hour
- Hiring Now!
-
Terre Haute, IN
- LanceSoft is seeking a local contract nurse RN ICU - Intensive Care Unit for a local contract nursing job in Terre Haute...
- 4/13/2024 12:00:00 AM
Quality Assistant
- Midwest Compliance Laboratories
-
Terre Haute, IN
- Job Title: Quality Assistant Job Description: The Quality Assistant will work within a team of science professionals per...
- 4/12/2024 12:00:00 AM
About Terre Haute, Indiana
Terre Haute is located alongside the eastern bank of the Wabash River in western Indiana. The city lies about 75 miles (121 km) west of Indianapolis.
According to the 2010 census, Terre Haute has a total area of 35.272 square miles (91.35 km2), of which 34.54 square miles (89.46 km2) (or 97.92%) is land and 0.732 square miles (1.90 km2) (or 2.08%) is water.
The Wabash River dominates the physical geography of the city, forming its western border. Small bluffs on the east side of city mark the edge of the historic flood plain. Lost Creek and Honey Creek drain the northern and southern sections ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Telecommunication Rates Analyst jobs
$52,780 to $56,485
Terre Haute, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Telecommunication Rates Analyst do?
Telecommunication Rates Analyst in Anchorage, AK
The Telecommunications Rate Analyst will conduct financial analysis weekly; develop reviews, analyze, and update rating schedules and billing information; ensure billing errors are corrected; and ensure conformance with DOD billing standard concepts, practices, and procedures.
January 19, 2020