Telecommunications Analyst jobs in Merrimack, NH

Alexander Technology group is looking for a Software Support Analyst for our Southern New Hampshire client. In this role, the Software Support Analyst will provide Tier 1 and 2 consultative support to Enterprise level customers. Additionally, this role will have the opportunity to participate in the product development lifecycle to meet the needs of our customers' business. This is a permanent position at a client with lots of growth avenues.

KEY RESPONSIBILITIES:

• Provide Tier 1 and 2 consultative support to both customers and internal resources. Refer advanced issues to Senior Analysts or Developers.

• Independently resolves problems for supported application(s). Determines the needed software fixes and makes direct application changes as necessary to resolve problems.

• Analyze and understand the internal business processes of the customer to provide specific solutions that maximize operational effectiveness.

• Participate in the new product development lifecycle and software updates including reference material and procedural creation, and all phases of testing and implementations.

• Achieve knowledge and proficiency with products and services.

• Serve as a highly visible liaison between the client and our support, consulting and development teams as well as our 3rd party vendors and business partners

• Actively contribute to internal and external documentation and reference material

• SQL

• Linux

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