Telecommunications Analyst jobs in Rockford, IL

POSITION SUMMARY:

Provides switchboard services to the Health System and Physician’s Answering Service providing efficient and reliable service, routine information, and directing callers to appropriate areas. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as, Health System initiatives.

EDUCATION/TRAINING:

Previous switchboard experience in a clinic setting preferred.

EXPERIENCE/SKILLS/ABILITIES:

Comfortable typing on computer keyboard

Able to operate phone communication systems

Understands and follows oral and written instructions in English

Pleasant telephone voice and ability to speak clearly and concisely

Maintain effective working relationships with others

Excellent customer service skills